Restaurant Host

2 days ago

Singapore MERMAID RESTAURANT PTE. LTD. Full time

We want our guests to feel special, cosmopolitan and In the Know which means we need you to:

- Be charming by being approachable, having confidence and showing respect.
- Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
- Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.DUTIES AND RESPONSIBILITIES GUEST EXPERIENCE
- Welcome all guests, processing registration accurately in adherence to brand standards
- Build and maintain positive relationships with all guests and anticipating their needs
- Act to address these needs to exceed their expectations
- Recognize opportunities for guest interaction
- Create a positive restaurant image in every interaction with internal and external guests
- Champion restaurant brand standards
- Delivering prompt service, professional attention and personal recognition
- Respond appropriately to guest complaints, solicit feedback and build relationships that drive continuous improvements in guest satisfaction
- Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs
- Assisting with cashiering duties
- Encouraging guests to Restaurant Rewards Club members
- Familiar with cocktail preparation and service of alcoholic beverages such as wines, beers, spirits, etc.
- Working cohesively as a team to create memorable guest experiences
- Perform other duties as may be assigned by Restaurant Manager
- Maintaining the highest standards of personal hygiene, grooming and appearance RESPONSIBLE BUSINESS
- Adherence to all restaurant policies relating to Health, Food Hygiene, Security and Fire Life Safety as well as emergency and evacuation procedures
- Timely reporting of hazards, near misses, or non-compliance through appropriate channels
- Active contribution towards restaurant efforts on conservation and waste reduction
- Compliance with governmental regulations and data privacy requirements or experience in front office / club lounge operations. Proficient in the use of Microsoft Office and Front Office Systems. Possesses problem solving and organizational abilities

This job requires ability to perform the following:

- Frequently standing up for a long period
- Usage of a keyboard to operate various reservations systems, etc.
- Mathematical skills, including basic math, percentages and variances
- Ability to travel to attend workshops, specialized training and/or certifications, etc.
- Ability to work on rotating shifts

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