IT Production Support Engineer

1 week ago

Singapore TANGSPAC CONSULTING PTE LTD Full time

**Responsibility**
- Investigate production issues, respond based on production defect severity SLAs.
- Manage and respond to users on timely manner.
- Log incident ticket for production issues and user queries.
- Follow up on defect and incident closure and meet incident closure KPI.
- Make sure system availability as per respective agreed SLA.
- Provide support to System Engineers on server level patches / upgrade as and when applicable.
- Knowledge with 3rd party monitoring tools like Control-M, Geneos, Splunk, SQL Monitor.
- Knowledge with Market Data, and Geneos monitoring setup and dashboard configuration.
- Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.
- Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainfraim or unix shell or DB scripts etc.
- Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler.
- Good to have understanding and experience of ITIL methodology [service operation].

**Key Requirements**
- Prior hand-on production support experience of OPEN Systems/AS4000.
- Good support knowledge in either one of the retail or wholesale payment or customer information systems.
- Willing to work in onsite shift-support model [24*7].
- Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation.

EA License: 07C3635 | EA Registration ID is R1877874

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