IT Support Engineer

2 weeks ago

Singapore Volt Singapore Full time

IT Support Engineer | L1 - L2 Support | Windows 10/11 OS | Microsoft 365 | Desktop Infra & App|

**IT Support Engineer - 24 Months Contract - Singapore**

Currently looking for a IT Support Engineer to provide End User Support / Desktop Management / User Account and License Management functions. This role is **currently** **only open to Mandarin speaking Singaporean to **handle Chinese speaking client.

Fresh graduates are welcome to apply

**Day-to-Day Responsibilities**:

- Providing L1 - L2 support to end users on a 24 X 7 basis for Windows client laptops/desktops, MacBook mobile devices and printers / faxes
- Support scope: Install, configure, troubleshoot issues, escalate issues to L3 support team, issue resolution, root cause investigation
- Building PCs / laptop with Win 10/11, Microsoft 365 / Office Client and other essential software.
- Coordinating with users to upgrade / swap upgraded PCs / Laptop.
- Perform preventative maintenance tasks, fix issues relayed to end user device patching, software delivery and security tools
- Supports the conduct of audit on systems and performance review and makes recommendations for changes, as necessary.
- Knowledge Windows 10/11 OS and Windows Desktop Applications.

This is a 12 months contract position to start and is convertible to permanent.

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