Buildbuilt’s Customer Service Support

1 week ago

Remote, Singapore Build Built Pte Ltd Full time

**Role Summary**
The Customer Service Support (CSS) will be crucial to assist BuildBuilt (BB) with seamless client onboarding. The CSS will pivot internally between our top/mid-funnel team (media and marketing department) and our bottom-funnel team (interior design department). This role requires external engagement and managing clients from the top of the funnel to successful designer handover. BB’s CSS will ensure all onboarding service level agreements are met (eg. to connect client to designer within 5 days of first contact). The CSS will also support data-driven decision-making across departments by maintaining client enquiry data.**Key Responsibilities**:

- Lead Coordination: Efficiently manage lead flow from initial inquiry through to designer engagement, ensuring timely responses and accurate handovers.
- Data Management: Maintain and update client information in Google Sheets and other future CRM platforms, ensuring high data accuracy and availability for strategic use.
- Scheduling Support: Manage Google Calendars for designer’s enquiry (Meet and Greet) appointments, scheduling client meetings accurately and resolving any conflicts or rescheduling needs promptly.

**Qualifications**:

- Excellent written and verbal communication skills.
- Proven experience in a virtual assistant/customer service role or similar, with strong proficiency in digital platforms like Google Sheets, CRM software, and scheduling tools.
- High attention to detail with strong organizational abilities.
- Ability to work independently in a remote setting, demonstrating initiative and flexibility.
- Bachelor’s degree in Business Administration, Communication, or related field would be great.

**Traits & Values**:

- Commitment to BuildBuilt’s SPACE values.
- A proactive, problem-solving mindset with a focus on efficiency and client satisfaction.
- Capacity to handle multiple tasks diligently and simultaneously in a fast-paced environment.
- Adaptive, flexible, yet compliant.

**KPIs**:

- Client and designer satisfaction levels
- Lead to designer handover rate
- Data entry accuracy
- Scheduling efficiency metrics

**Work Conditions**:

- Monday to Friday, standard business hours; no weekends or public holidays.
- This position is fully remote, requiring a stable internet connection and a dedicated workspace.

**Job Types**: Full-time, Permanent

Pay: $300.00 per month

Schedule:

- Monday to Friday

Work Location: Remote

  • Customer Solutions Consultant II

    1 week ago

    Remote, Singapore Ada Support Full time $104,000 - $130,878 per year

    Remote - SingaporeAbout UsAda is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.Ada is an AI transformation...

  • Customer Solutions Consultant Ii New

    1 week ago

    Remote, Singapore Ada Support Full time

    Remote - Singapore **About Us**: Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love-instant, proactive, personalized, and effortless. Ada is an AI...

  • Sales Development Representative New

    1 week ago

    Remote, Singapore Ada Support Full time

    Remote - Singapore **About Us**: Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love-instant, proactive, personalized, and effortless. Ada is an AI...

  • Sales Development Representative New

    2 weeks ago

    Remote, Singapore Ada Support Full time $70,000 - $120,000 per year

    Remote - SingaporeAbout UsAda is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.Ada is an AI transformation...

  • Vp of Customer Support

    1 week ago

    Remote, Singapore Toku Pte Ltd Full time

    **VP of Customer Support** Toku’s mission is to help companies engage with their customers efficiently. We have helped companies move all the voice communications to the cloud and recently embarked on creating products that help companies keep engaging with their customers no matter where their employees are working from. Toku is currently getting into a...

  • Vp of Customer Support

    1 week ago

    Remote, Singapore Toku Pte Ltd Full time

    **VP of Customer Support** Toku’s mission is to help companies engage with their customers efficiently. We have helped companies move all the voice communications to the cloud and recently embarked on creating products that help companies keep engaging with their customers no matter where their employees are working from. Toku is currently getting into a...

  • Customer Support Representative

    2 weeks ago

    Remote, Singapore Remote Staff Full time $40,000 - $60,000 per year

    Job Description About the Role TheCustomer Support Representativewill play a key role in maintaining a high standard of customer service through both email and live chat. You will be handling a high volume of customer interactions, focusing on support related to orders, shipping, and general inquiries. Initially supporting EU time zones, the successful...

  • Customer Support Specialist

    1 day ago

    Remote, Singapore HubSpot Full time

    Customer Support Remote - Singapore Who are we? ️ HubSpot is a leading customer relationship management (CRM) platform that helps scaling companies grow better. Today, tens of thousands of customers worldwide use our marketing, sales, and customer success software to power their businesses. But growth at HubSpot isn’t just about our customers - it’s...

  • Customer Support/Planning Officer

    2 weeks ago

    Remote, Singapore Remote Staff Full time $4,000 - $6,000 per year

    Job Description Responsibilities: Order & Delivery ManagementSupport timely, accurate processing of deals, quotes, and orders. Monitor and manage the full order journey, updating customers on changes or delays. Assist in coordinating outbound orders to meet customer commitments. Customer Communications & RelationshipsRespond to inbound queries via...

  • Customer Support Representative

    2 weeks ago

    Remote, Singapore AIRGSM PTE. LTD. Full time

    **About Airalo** Alo! Airalo is the world’s first eSIM store that helps people to connect in over 190+ countries and regions across the globe. We are building the next digital service that revolutionizes the telecom industry. We are a traveltech company that values and executes diversity, inclusion, and equity. Our team is spread across 10+ countries and...