Collections Specialist

1 day ago


Singapore Trust Bank Full time

Trust is the first of a new breed of banks in Singapore - digitally native and focused on delivering a delightful customer experience. You will work in a fast-paced and collaborative environment to solve new and interesting challenges each day. Together with our Trust team, you will help shape the future of our bank.

As a **Collections Specialist** you'd be able to work on and solve many interesting challenges which we are facing, learn new ways of working, and help build delightful high quality products for our customers.

To call and follow up on past due delinquent accounts to secure payments to prevent flow through of accounts in compliance with regulatory and bank requirements.

Possess the ability to negotiate with borrowers to make the payments required to control delinquency flow and to achieve individual productivity standards.

Review the portfolio and highlight for suspension / cancellation / litigation of accounts.

To provide effective management information support for diligent monitoring of delinquent portfolio (including Non Performing Loans (NPLs) & Charge off Accounts) and in ensuring prompt follow up action.

To assist in periodic internal and regulatory reporting of NPLs and Charge Off Accounts in a timely manner.

To assist & support Collections Lead / Head of Core-Ops in administrative functions of Loan Recovery as assigned.

**The Role Responsibility**:

- Perform Telephone dunning of delinquent accounts and negotiate with borrower for acceptable repayment plans in a proper professional manner
- Strong ability to negotiate, persuade and convince customer to pay
- Tactfully engage with customers who responded to our legal actions for loan recovery / collections
- To manage and achieve Key Performance Indicators (KPIs) such as daily productivity standards in terms of number of calls, contacts, promise to pay (PTP), kept promises (KP) and money collection
- Manage delinquent accounts to prevent control flow through of accounts and to achieve targeted delinquency number.
- Review and initiate cost effective collection and recovery avenues to maximize recoveries and minimize losses including giving instructions to panel solicitors for litigation
- Able to recommend and execute appropriate collection / legal / restructuring actions for recovery of debt and minimise credit losses.
- Review and assess suitability of customer eligibility under Bank's financial relief or forbearance program / Credit Counselling Singapore (CCS) Debt Management Program (DMP)
- To promptly and diligently file Proof of Debt (POD) for bankrupted borrowers or under Debt Repayment Scheme
- Ensure that collection actions compliant with regulatory and corporate guidelines. This includes follow up actions are in compliance with regulatory and bank's internal policies.
- Preparation of reports / analysis in terms of KPIs / delinquency number
- To carry out all other duties assigned from time to time by management.

**Role Specific Technical Competencies**:
Skill

Target proficiency level

Collections Techniques / Strategy

Expert

Microsoft Word, Excel, Powerpoint

Advanced

Litigation - Debt Recovery

Core
- Diploma / Degree in any field
- 3 - 5 years of working experience in bank's debt collection function. Strong Knowledge in litigation / recovery process will be an added advantage
- Strong communication skills in English
- Team player who possess strong interpersonal, effective negotiation and analytical skills
- Target oriented and able to work under pressure
- Meticulous, firm, tactful and customer service oriented
- Proficient in Microsoft software (Word, Excel & Powerpoint) will be an added advantage
- Able to be analytical and make good judgement in reviewing accounts
- Ability to thrive in a fast-paced working environment and achieve individual / team targets

**Come as you are** Trust is an inclusive and open-minded workplace. If you are smart and good at what you do, that's what we care about. So come as you are.

**Trust is an equal opportunity employer. We prohibit discrimination and harassment of any kind.** We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Trust are based on business needs, job requirements and individual qualifications, without regard to age, gender, physical ability, race, religion or belief, family or parental status, sexuality, or any other status protected by laws or regulations. We will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.


  • Collection Specialist

    2 weeks ago


    Singapore beBeeCollection Full time

    Job Title: Collection Specialist Job Summary: The Collection Specialist is responsible for managing client accounts and collecting overdue payments via phone calls. The successful candidate will possess strong communication and negotiation skills, as well as the ability to work independently in a fast-paced environment. Key Responsibilities: Manage client...

  • Collection Specialist

    2 weeks ago


    Singapore beBeeCollection Full time $60,000 - $80,000

    Job Title: Collection SpecialistJob Summary:The Collection Specialist is responsible for managing client accounts and collecting overdue payments via phone calls. The successful candidate will possess strong communication and negotiation skills, as well as the ability to work independently in a fast-paced environment.Key Responsibilities:Manage client...


  • Singapore ABS Consulting Full time

    The Collections Specialist is responsible for identifying and resolving delinquent accounts and maintaining due diligence of account collection activities to assist in support of the accounting. **What You Will Do**: - Monitor accounts to identify outstanding debts - Find and contact clients to ask about their overdue payment - Take actions to encourage...


  • Singapore beBeecollections Full time $4,000 - $6,000

    Job OverviewWe are seeking a skilled professional to fill the role of Collections Specialist. This position involves working closely with customers to facilitate payment collection, ensuring accurate and timely transactions.Key Responsibilities:Contact customers to discuss payment arrangementsMaintain excellent customer relationshipsEvaluate and verify...


  • Singapore beBeeTransporter Full time $4,000 - $6,000

    Job Title: Waste Collection SpecialistWe are seeking a skilled Waste Collection Specialist to join our team. As a Waste Collection Specialist, you will play a critical role in ensuring the safe and efficient transportation of waste.Key Responsibilities:Operate company vehicles for collection and transportation of waste.Maintain adherence to all traffic...


  • Singapore beBeeAccounts Full time $40,000 - $80,000

    Accounts Executive Job SummaryAs a skilled Accounts Receivable Specialist, you will be responsible for managing the collection of outstanding invoices and ensuring timely receipt of payments. Your attention to detail and excellent communication skills will enable you to monitor due invoices, resolve payment disputes, and maintain accurate records of customer...


  • Singapore beBeeCredit Full time $70,000 - $100,000

    Job Opportunity: Credit Collections SpecialistAbout the Role:We are seeking a skilled Credit Collections Specialist to join our team. As a key member of our organization, you will be responsible for analyzing credit data and developing strategies to minimize delinquencies and bad debt.Responsibilities:Analyze credit data and develop reports to identify...


  • Singapore beBeecollections Full time $90,000 - $120,000

    Financial Collections SpecialistWe are seeking a skilled Financial Collections Specialist to play a crucial role in our company's success.Conduct thorough credit analysis on new and existing accounts to establish and maintain optimal credit lines aligned with company policies, ensuring timely payments from customers.Proactively forecast and manage expected...


  • Singapore beBeeCollection Full time $30,000 - $54,000

    Job Opportunity: Waste Collection SpecialistWe are seeking a diligent and detail-oriented Waste Collection Specialist to assist in the collection of waste materials and recyclables from municipal and industrial premises. As part of our team, you will play a vital role in supporting our mission to reduce waste and promote environmental sustainability.About...


  • Singapore beBeecollections Full time $3,400

    Corporate Collections SpecialistWe are seeking a skilled Corporate Collections Specialist to join our team. This key member will be responsible for performing corporate customers debt collections, including sending reminders and actively following up to reduce accounts receivable days.The ideal candidate will have strong communication skills and the ability...