
IT Ops Specialist
2 weeks ago
Provide single point of contact for incidents, service requests and escalations.
- Daily checks on equipment mounted in data centre racks.
- Manage equipment movement and handle the portable media storage for off-site storage.
- Daily monitoring of status and follow-up with relevant parties accordingly.
- Ensure smooth operation of the existing systems.
- Liaise with L1 and L2 Engineers on issues and service requests.
- Report system incidents/problem and abnormalities.
- Liaise with Incident Manager on resolving incidents according to SLA.
- Adhere to service level agreement for response time and turnaround time for Service Request / Incidents.
- Manage and maintain 2FA tokens.
- Able to work shift including weekends and public holidays.
Requirement:
Possess Diploma in Computer Science/Electronics/IT or equivalent
- Minimum 1 year of relevant
working experience in IT infrastructure operation
**- 12 hrs shift working**
**- 1 year outsourced contract**
**AMK area**
Maestro HR
damien lee tian hong
R1106726
16C8462
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