Housekeeping Supervisor

7 days ago

Singapore Sofitel Singapore City Centre Full time

Company Description

Sofitel Singapore City Centre, an iconic hotel which opens in October 2017 will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore’s tallest building at 290 meters set around landscaped parkland and direct MRT station access.

The 223-room Sofitel Singapore City Centre will offer chic designed rooms, 4 Food and Beverage options, a ballroom, and several meeting rooms, fitness and pool facilities.

**Job Description**:

- Ensure that all Housekeeping duties are carried out to the highest standard in order to provide guests with maximum efficiency of service and comfort.
- Ensure that Room Attendants’ cleaning quota, linen count and missing items are accurate and recorded.
- Monitor Housekeeping ambassadors’ performance to ensure that guests receive prompt and courteous service.
- Supervise the ambassadors within the department, and ensure that the correct standards and methods of service are maintained as stated in the Department's Operations Manual.
- Inspect guest rooms in all Housekeeping areas on a regular basis to ensure that the furnishing, facilities and equipment are clean and in good repair, well maintained and replaced or refurbished as required.
- Plan and organize regular departmental training for all ambassadors, especially new ambassadors, paying particular attention to courtesy, efficiency, service standards, grooming, diplomacy and actual job knowledge.
- Assist in the preparation of the hotel strategic plan, goals program, and the Housekeeping Departmental Budget.
- Ensure that the Department's Operational Budget is strictly adhered to and that all costs are strictly controlled.
- Assist the Assistant Housekeeper in the daily checking of rooms and public/Heart of House areas to specified performance standards.
- Ensure VIP rooms are prioritised, checked by a minimum of two people.
- Monitor the productivity of your team. Motivate and support them, leading by example and helping them to reach targets in place.
- Create rosters and process timesheets to meet deadlines, ensuring accuracy.
- Complete daily room allocations for the Housekeeping team, ensuring productivity targets are in line with budget.
- Openly communicate with ambassadors ensuring regular briefings occur and all relevant information is passed on. Ensure you give the team feedback.

**Qualifications**:

- Minimum of 2 years’ experience
- Ensure neat, clean and functionally operating department at all times.
- Manage the Hotel’s assets in all areas to protect their long term investment value.
- Maintain a register of all service equipment maintenance and breakages; ensure that regular programmed maintenance is carried out to manufacturers’ specifications.
- Report any loss or damage to Hotel, guests or ambassador assets on the appropriate incident report form.
- Ensure hotel, guest and ambassador information or transactions are kept confidential during or after employment with the company.

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