Community Operations

**Job Title: Community Operations & Engagement Executive**

Growthbeans is a social enterprise that focuses on creating safe spaces for self-discovery and to connect people together for inclusivity, wellbeing and employability. The Community Operations & Engagement Executive is essential for the continuous impact of the work we do.

In this role, you will manage engagement projects from inception to completion. This includes planning and implementing various activities and programs that aim to engage, inform, educate, or empower the Growthbeans community members. These may include events, workshops, campaigns, surveys, consultations, or partnerships. In order to execute these projects, the individual is required to work on some evenings and/or on weekends.

**RESPONSIBILITIES**:
The community engagement executive will work with the management team in the following areas:
1. Operations Management
- Attend to public enquiries and redirect to relevant stakeholders.
- Documentation of Standard Operating Procedures (SOPs), process flows, and other operational materials.
- Management and maintenance of database system and ensure all records are updated promptly.
- Administration of events on various platforms and provide regular reporting on event sign ups status.
- Assist to plan, manage and execute events and training.
- Create impact and attendance report post events/trainings for stakeholder reporting.
- Provide admin support where needed to other departments.
- Provide physical and logistic support for all events/trainings.
- Attend to public enquiries and redirect to relevant stakeholders.

2. Volunteer management
- Record participants and volunteers’ involvement in corporate/community events, training and activities.
- Follow up with participants and volunteers to close up any communication/training gaps.
- Attend to enquiries from volunteers and other stakeholders.
- Work with Community Engagement team with reaching out to community to recruit volunteers.
- Organise and deliver onboarding, briefing and training sessions for volunteers.
- Liaise with external stakeholders to engage their volunteers for volunteering events that GB organises.

3. Community Work and Partnership
- Work with external and internal stakeholders to conduct meetings and updates.
- Conceptualise, manage and execute activities to engage citizens within designated communities to achieve a certain set of KPIs.
- Reach out to different partners to support point 1 and 2.
- Track and share metrics of projects and progress.

4. Other duties
- Provide facilitation support for activities/events/ training programmes.
- Other duties as assigned by management team.

**REQUIREMENTS**

**Qualifications**:
**Education**:

- Diploma/Bachelor’s degree in Public Relations, Communications, Marketing, Social Work, or a related field.Advanced degrees or certifications in community relations or nonprofit management are a plus.

**Experience**:
Minimum of 1-2 years of experience in community outreach, engagement, partnership development, or a similar role.

**Skills**:

- Strong understanding of community engagement strategies and partnership development.
- Excellent communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders.
- Proven project management skills, with the ability to plan, execute, and evaluate community programs and initiatives.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and social media platforms.
- Comfortable working with different IT systems on a daily basis.
- Ability to work independently and as part of a team in a dynamic environment.
- Strong organizational and multitasking abilities.
- Strong adaptability in a fast-paced environment.