Supply Chain Logistics and Customer Service

Company Description

It's more than just water. FIJI Water is known for its iconic square bottle and unique mineral profile. Since 1996, FIJI Water has embodied what it means to be Earth's Finest Water® and is sold in more than 90 countries. FIJI Water is committed to doing business responsibly and seeking opportunities to make a difference. This means investing in sustainability, the environment, and local communities to enable positive change.

**Job Description**:
The Supply Chain Logistics and Customer Service Supervisor is responsible for overseeing the processing and sourcing of Australia/New Zealand/Oceania orders for FIJI Water. The supervisor provides high-standard white-glove service to our internal and external customers and seeks to meet their requirements in every interaction. The supervisor will ensure that orders are accurately processed, tracked, delivered, and billed efficiently. In addition, this person will monitor the Distribution and Transportation related requirements to successfully maintain compliance accuracy and find areas to increase cost savings.

**Execute**

**_ Collaboration_**
- Act as the primary contact for all Customer and Supply Chain related responsibilities for the Australia, New Zealand and Oceania markets
- Ensure that on-time monthly delivery is 95% and that order/case fill rate is 98.5% or above
- Support overall supply chain planning, sales operations and expansion projects
- Coordinate and Communicate with the Sales/Distribution/Transportation/Finance leaders located in US regarding customer concerns and complaints

**_ Customer Service_**
- Manage/Enter daily incoming orders for Australia, New Zealand and Oceania
- Answers incoming customer calls regarding product problems, service questions and general customer concerns turning frustrated clients into repeat customers impacting the company’s bottom line
- Ship confirm daily outbound orders and conduct month end closing
- Responsible for maintaining a high level of professionalism and working to establish a positive rapport with every customer
- Maintain order log and details

**_ Distribution_**
- Work with warehouse staff to ensure that any inventory moves are being properly recorded and executed
- Liaise closely with warehouse service provider to ensure shipping accuracy - shipment quantity/SKU’s ordered/requested delivery dates are 98% on target
- Product is moved on FEFO (First Expired First Out) basis
- Ensure all returned and damaged product are administered by the warehouse service provider according to FIJI Water’s guidelines

**_ Transportation_**
- Prepare and closely manage daily order status report by tracking the status of open orders
- Respond with any Return Material Authorization request and address the issue in a timely manner
- Evaluate exceptions with deliveries and make the proper judgment on how to respond
- Work with the Transportation Director to negotiate truck rates for outbound shipments

**Continuous Improvement**
- Cross train and understand other functions and departments and act as backup when necessary, especially for UK, EMEA and Asia region
- Continuously search for areas in which to provide best practices while eliminating unnecessary steps in the process
- Be proactive about anticipating potential problems and provide solutions ahead of time
- Work with department leads to ensure that standard operating procedures within the relevant departments are updated
- Promote self-growth using resources and initiatives provided by the company

**Qualifications**:
**_
Here's what you'll bring to the table_**
- High level of computer proficiency (Microsoft Office - Outlook, Excel, Word)
- Hands-on / roll up your sleeves approach, working with the team to produce high quality work products. We are a very hands-on, detailed organization where going to the invoice level data is not uncommon
- Strong analytical skills
- Organized and focused on attention to detail
- Strong problem solving and sound business judgment; ability to anticipate issues and resolve them
- Highly organized and detail oriented
- Strong leadership, interpersonal, verbal, and written communication skills (English fluency required), including outstanding presentation skills and ability to communicate clearly, concisely, and persuasively at all levels of the organization
- High energy, balanced leader capable of driving change in a matrix, fast-paced, ever-changing environment
- Collaborative team player who builds strong relationships across functional lines and thrives on adding value
- Meet all deadlines/deliverables. We are a fast-paced environment with strict timetables to ensure we complete all assigned work
- Process Improvement orientation - always looking to improve. Drive process improvement projects to streamline our manual processes enabling more time for analysis and value-added work
- Someone who can build rapport and relationships with co-workers and clients
- Self-starter with ability to work indepen