Workplace Technology Engineer

6 days ago

Singapore Rapsys Technologies Full time

Job Responsibilities
- Design and execute the standardization of workplace and infrastructure solution

across the group, taking into consideration industry best practices and regulatory

requirements.
- Implement and manage workplace technology solutions including end users devices,

telephony, collaboration and office productivity tools, managed print. These will include

the focus on Microsoft 365 suite, including emerging technologies like Microsoft Co
- Pilot.
- Implement and manage network infrastructure such as WAN, Enterprise LAN,

firewalls, routers, switches, load balancers, remote access and other network enabling
- Implement and manage the Service Desk to handle service requests and incidents.
- Drive workplace technology and infrastructure service recovery to reduce system

downtime and impact to internal users and external customer. **Track service providers**

SLAs.
- Experimentation and recommendation of new workplace technologies. Keep abreast

with technology development in the industry and regulators.

Job Requirements
- Bachelor's degree in Computer Science, Information Technology, or a combination of

relevant professional experience.
- More than 5 year’s relevant working experience in managing Workplace Technology

and infrastructure. Financial services industry experience preferred but not mandatory.
- Experience in implementing and managing Microsoft infrastructure (i.e. Microsoft 365),

including Active Directory, ADFS, Azure AD, SCCM, end point management tools.
- Familiar with WAN routing protocols, QOS, COS and experienced with Telco’s

business and operations and network protocols like DHCP, TCP/IP, and VPN.
- Relevant certifications in Workplace Technology and Networking preferred but not

mandatory.
- Strong technical, analytical and engineering competencies with hands-on experience

in managing workplace and infrastructure environments.
- Customer and service centric and able to communicate concisely and clearly with non
- IT-savvy users.
- Knowledge of ITIL framework and IT service management concepts and Agile

methodologies

**Job Type**: Contract
Contract length: 12 months

**Experience**:

- Workplace Technology: 6 years (preferred)
- Implementing and managing Microsoft infrastructure: 6 years (preferred)
- Active Directory: 5 years (preferred)

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