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Bachelor?s degree in Computer Science, Engineering, Information Systems, or related field.* 8+ years of experience in IT Operations, including 5+ years specifically in Problem and Knowledge Management.* Exposure to SRE, DevOps, or Production Support environments, ideally in regulated industries (e.g., financial services).* Familiarity with ITSM and documentation tools (e.g., ServiceNow, Jira, Confluence), as well as observability platforms.* Experience with ITIL processes and Agile delivery models; relevant certifications are a plus.* Proven ability to work through ambiguity and drive clarity in complex, fast-evolving environments.* Strong stakeholder management and facilitation skills; able to influence without authority.* Excellent analytical, communication, and reporting skills.* A passion for continuous improvement, problem prevention, and operational excellence.en
