
Service Engineer
2 weeks ago
**Job Summary
**Key Accountabilities**
- Proven ability to support inkjet printers and photocopiers, with a sound knowledge of print technology, including laser technology
- Ability to render technical support to service partner staff(s) and manage their experience including SLA and KPI management
- Ability to build and improve strong working relationship with service partner staff(s). (e.g. communication, collaboration, issue resolution) and drive continuous improvements in behaviour, performance and providing training as and when required
- Ability to repair a broad range of Printers, Photocopiers, Scanners and faxes, including possessing a strong analytical mindset to diagnose and resolve technical problems
- Ability to manage, schedule and coordinate maintenance servicing, delivery and installations as well as tracking spare parts and consumables movement
- With MPS knowledge is advantage.
**Key Job Requirements
Job / Skills Competencies:
- Customer handling skill Able to help customer to understand their product issue and suggest workaround or solution on case basis.
- Resilient and adaptable with a strong customer service mindset
- Able to work independently and make decisions, escalating where and when necessarily and appropriately
- Standard Network Knowledge (how printer is connected on LAN/Wireless)
- Someone with a clear working knowledge of MPS (Managed Print Service) service infrastructure is highly preferred
- Knowledge with MS Excel.
Critical Work Experience:
- Someone with at least 3 -5 years MFDs and Photocopier technical experience; inclusive of operational process, coordination, and setup, planning and team management.
- Valid Class 3 Driving License
Qualifications:
- Diploma/Degree in Engineering or Mechanical
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