Operation Support Engineer

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

Supports hardware and software installation, configuration, operation and ongoing maintenance of the computer/data center. Operates, monitors and performs basic troubleshooting of equipment, networks, and data processing/batching; assists with logging and documentation of equipment and processes. Responsibilities may also include cabling, racking and server installations.

**Working at NTT**

The role of Data Center Operations Technician is responsible for carrying out a range of services which enable the maintenance of data center equipment and processes including but not limited to technical support and performing system / network installations, configuration, etc. to ensure optimum operations.

**Key Role and Responsibilities**:

- Provide technical support by performing system / network installation, configuration and troubleshooting to ensure optimum operations.
- Carry out preventative maintenance of data center equipment and devices.
- Analyze servers and network systems to identify and initiate repair of firmware issues.
- Monitor system processes to ensure smooth operations.
- Maintain and monitor tape rotation logs, security logs for data center access.
- Address customer device configuration including hardware modification, operating system installation, mounting of peripheral devices and cabling needs.
- Responsible for all fiber cabling including installation and testing in addition to troubleshooting connectivity issues with previously deployed copper or fiber cabling.
- Identify and resolve simple server hardware failures to include the replacement of failed hardware components.
- Troubleshoot operating systems storage issues such as disk management and other technologies.
- Monitor the day-to-day performance of servers, maintaining an optimally controlled environment for servers, and troubleshooting network and server problems.
- Protect company data by preventing the overheating of data center components.
- Runn hardware diagnostics and replacing failing parts in a timely manner.
- Monitor all network processes to ensure the smooth flow of data across the network.
- Document processes and keeping event logs.
- Upgrade internal system components, including CPUs, memory, hard drives, and network cables.
- Triage and resolve trouble tickets for all devices.
- Evaluate heating and cooling systems to ensure they are operational and can meet equipment temperature conditions.

**Knowledge, skills and attributes**:

- Demonstrate high levels of passion and enthusiasm when providing support to all customers and co-workers
- Communicate effectively and concisely with relevant stakeholders
- Conversant with building, repairing and upgrading required hardware components
- Possess good knowledge of customer ticketing software and internal ticketing system to provide proper customer service
- Possess sound knowledge of operating systems, networking, security, and storage technologies
- Proficiency with productivity software
- Skilled in conducting tests to identify and fix faults in a computer/network system

**Academic Qualifications and Certifications**:

- High School diploma
- Relevant vendor certifications, e.g., CCNA Data Center or CCNP (Data Center) or JNCIP (Data Center), etc.

**Experience required**:

- Linux /Unix administration and server hardware troubleshooting experience
- Experience with monitoring tools will be an added advantage
- Some networking hardware experience including copper and optical fiber cabling, switches, and routers
- Some experience in the field of computer networking

**What will make you a good fit for the role?**

**A career at NTT means**:

- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of **cutting-edge technology -** backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
- ** Making a difference -** by doing meaningful work that helps to shape the future for our clients, and across industrie