Knowledge Management Specialist

1 week ago

Singapore TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

**About the Team**:
The global Monetization Integrity team ensures TikTok users have a safe experience while viewing advertisements. We work closely with advertisers to create ad policies, manage content review processes, and more. As we continue to add advertising on TikTok, this team is critical in assuring a joyful and creative ads experience for the community.

**Responsibilities**:
1. Define the knowledge management strategy for our knowledge base and maintain high quality, up-to-date, and searchable content for audiences of varying skill levels;
2. Partner with product team to drive tooling optimization for knowledge management;
3. Leverage data analytics to evaluate business impact, track the usage and define efficiency of the knowledge base content;
4. Work effectively across the organization with cross functional stakeholders to evaluate, improve & maintain knowledge base content to push for high usage and adoption rate;
5. Lead and implement knowledge management projects that address critical business problems along the knowledge cycle;
6. Conduct on-going analysis of improvements to our knowledge management roadmap and gather feedback from key audiences;
7. Develop a strong strategic relationship with cross functional stakeholders that play a critical role in the knowledge management cycle and content technology ecosystem.

**Qualifications**:
Qualifications
1. Bachelor's degree or equivalent practical experience;
2. Experience planning and writing technical and business documentation;
3. 3 years of experience in knowledge management, preferably in program or system management;
4. Familiarity with content categorization, terminology and metadata management;
5. Working experience with international partners across different time zones and cultures;
6. Excellent verbal and written skills in English

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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