Knowledge Management Specialist

3 days ago

Singapore ZENTACT SYSTEMS PTE. LTD. Full time

**Position: Knowledge Management Specialist**

**Duration : 6 months**

**Location: Central Singapore
**Job description:
**SOP Standardization**:

- Assist in the development and implementation of a standardized template and structure for SOPs, encompassing diverse formats such as written guides, video tutorials, and quick reference sheets.
- Update existing SOPs for alignment with the established template.

**Knowledge Hub Creation**:

- Provide support in the development and deployment of a centralized knowledge repository for all SOPs and other valuable knowledge assets.
- Contribute to establishing efficient search functionality within the repository for information retrieval.
- provide support for the implementation of a knowledge management (KM) governance structure to ensure information accuracy, accessibility, and continuous improvement.
- Define the KM strategy, framework, and process. This includes the direction for implementation of KM platform and use of emerging tech.

**Knowledge Sharing Advocate**:

- Assist in the creation and delivery of introductory materials such as presentations or FAQs to raise awareness of SOPs and the knowledge management system.
- Observe and learn best practices for facilitating knowledge sharing across departments.

**Qualifications**:

- Bachelor's degree in a relevant field (Business Administration) or equivalent experience.
- Strong interest in knowledge management and information organization principles.
- At least 2-3 years of experience in drafting standard operating procedures (SOPs) or involvement in knowledge management processes (e.g., knowledge capture, documentation, training).
- Excellent written and verbal communication skills.
- Demonstrated ability to learn quickly and adapt to new processes.
- Proficiency in Microsoft Office Suite

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