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Team Manager

2 weeks ago

Geylang, Singapore Tele-centre Services Pte Ltd Full time

**Team Manager - Lead, Innovate, and Elevate**

Are you a dynamic leader with a passion for customer engagement and team excellence? We're on the hunt for a Team

Manager to spearhead an exciting lifestyle rewards program campaign. If you're ready to inspire a team and drive exceptional customer experiences, this opportunity is for you

**About the Campaign**:
This is a leading lifestyle and retail rewards program in Singapore, offering customers a seamless way to earn rewards

while they shop and dine. With a vast member base and multiple engagement touchpoints, we’re looking for a leader

who can enhance service delivery and optimize customer experiences.

**What You’ll Do**:
**Lead & Inspire** - Guide and mentor a team of Customer Care Officers, fostering a high-performance culture that prioritizes service excellence.

**Coaching & Development** - Conduct training sessions, monitor customer interactions, and equip agents with the skills and confidence needed to succeed.

**Performance Management** - Provide fair and constructive evaluations, set clear expectations, and ensure accountability to drive team motivation and success.

**Process Optimization**- Collaborate across teams to streamline workflows, enhance operational efficiency, and maintain top-tier service standards.

**Client Reporting & Insights** - Generate reports, analyze key metrics, and prepare business reviews to highlight achievements and identify areas for improvement.

**Engagement & Communication** - Lead buzz sessions, huddles, and regular check-ins to foster a positive team environment and align the team with strategic objectives.

**What We’re Looking For**:
**Preferred Qualification**: A-Level, Diploma, or equivalent education.

**Leadership Experience**: Minimum 2 years in a supervisory or managerial role within a contact center, customer service, or related field.

**Customer-Centric & People-Oriented**: Passion for delivering exceptional service, coaching teams, and driving performance.

**Tech-Savvy & Data-Driven**: Proficiency in Microsoft Office, contact center platforms, and case management systems, with the ability to leverage data analytics for decision-making.

**Problem Solver & Strong Communicator**: Analytical mindset with a solution-oriented approach, capable of handling escalations and collaborating with stakeholders.

**Process & Performance Optimization**: Skilled in identifying inefficiencies and implementing data-driven improvements to enhance operations.

**Adaptable & Resilient**: Thrives in structured, compliance-driven environments with high customer interaction.

**Why Join Us?**

**Meaningful Impact**: Enhance customer experiences in healthcare, retail, and rewards programs.

**Career Growth**: Expand leadership skills and advance in a dynamic, customer-focused environment.

**People-Centered Culture**: Thrive in a collaborative team that values innovation, teamwork, and excellence.

Pay: $2,500.00 - $3,200.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Monday to Friday

Work Location: In person