Information Technology Engineer, Senior
2 weeks ago
**About the Role**
The Information Technology Engineer ensures the effective delivery of IT administrative functions, focusing on asset and vendor management, technology budgeting, software licensing, information security compliance, and limited end-user support. Acting as a key contact within the Support Operations Centre, this role coordinates with internal teams and vendors to deliver reliable, secure, and cost-efficient IT services.
Our work culture at Affinidi is shaped by the following tenets:
- _We are unapologetically customer-focused_
- _We invest in cultures and teams to enable high performance_
- _We embrace experimentation and build fast_
- _We have the courage to be misunderstood_
- _We work together to unlock data_
**What's in it for you**:
**Technology Asset Management**
- Manage the full hardware/software lifecycle, procurement, and inventory tracking.
- Maintain records of licenses, subscriptions, warranties, and support agreements.
- Track IT budgets, forecasts, and expenditures in line with business priorities.
- Coordinate the Technology Cost Management Committee.
- Conduct hardware/software assessments to meet business requirements.
- Support cross-functional coordination of IT asset purchases and documentation.
**Vendor & Contract Management**
- Act as primary liaison with technology vendors.
- Manage contracts, renewals, quotes, and service agreements.
- Oversee SaaS, license, and hardware support renewals.
- Monitor vendor SLAs and identify cost optimisation opportunities.
- Support infosec/vendor risk assessments and budgeting processes.
- Collaborate with Finance on vendor expenditure tracking.
**Support Operations Centre**
- Participate in on-call support services.
- Provide onsite support (hardware/software installation, incident handling).
- Resolve IT service desk tickets efficiently.
- Support onboarding/offboarding processes (equipment and accounts).
- Identify and address IT support gaps and risks proactively.
- Contribute to continuous improvement in support services.
**Process Improvement & Documentation**
- Develop and maintain SOPs for IT operations.
- Streamline workflows and reduce manual processes.
- Document procurement approvals, vendor communications, and renewals.
- Collaborate with cross-functional teams on initiatives and projects.
**Information Security Framework**
- Support the Information Security Management System (ISMS) and ISO 27001 framework.
- Ensure effective and auditable implementation of IT operations infosec controls.
- Work with the Governance and Infosec Lead to improve security posture.
- Participate in annual ISO 27001 audits.
- Identify and mitigate infosec risks.
- Assist with enterprise, product, and platform security incident response.
**You will be a great match if**:
- You have 5-7 years of experience in IT operations, asset management, or IT administration.
- Strong track record in IT procurement, budgeting, license compliance, and vendor coordination.
- Solid understanding of information security frameworks (e.g., ISO 27001, NIST 800, SOC 2) and control implementation.
- Awareness of cybersecurity risks and experience supporting security tools and processes.
- Proficient in desktop support (Windows/Mac) and use of ticketing systems like Jira or ServiceNow.
- Excellent organisational, communication, and stakeholder management skills.
- Detail-oriented, analytical, and effective in cross-functional, multicultural team environments.
- Bachelor's degree in Information Technology, Business Administration, or related field.
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