Customer Relations

2 weeks ago


Singapore DA PAOLO GROUP PTE. LTD. Full time

**Roles & Responsibilities**

Customer Service
- Handle catering leads with close follow-up and monitoring to lead to conversion
- Liaise with the relevant department/staff accordingly to resolve all customers’ requests/feedback in a timely and professional manner
- Identify and generate a monthly report based on trends in customer feedback
- Engage customers who tag us on social media
- Update customer’s e-commerce orders if necessary and communicate changes with internal stakeholders
- Support customer relationship management efforts, such as managing customer databases, implementing loyalty programs, and personalized marketing campaigns.
- Take the extra mile to engage customers

Marketing Associate
- Develop a strong understanding of the company’s products and services
- Complete marketing-related paperwork including marketing and promotional campaigns by liaising with internal and external stakeholders to complete the execution
- Actively engage and coordinate with the mall’s Marcom team for media space as well as exposure via Landlord’s social media platform and above-the-line media exposure
- Help with product listings, including uploading product descriptions, and images, and organizing product information for the e-commerce site
- Handle clerical tasks like printing, mailing, and meeting schedules
- Assist in procurement of marketing-related products/props
- Maintaining a well-organized digital file and efficient filing system to ensure a smooth workflow and easy retrieval of marketing assets.
- Any ad hoc tasks as assigned

**What you should have**
- Good verbal communication and writing skills to work with customers
- Good interpersonal skills
- High level of customer focus and professionalism
- Able to multitask and work independently with mínimal supervision, but also works well in a team
- Possess a positive attitude and good organizational skills
- Meticulous attention to details
- Strong interest in the F&B industry
- Prior working experience in the F&B industry/marketing will be an additional advantageous


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