Sr Vice President, Apac Client Change Lead

At **Citi**, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.

**Shape your Career with Citi**

Citi’s **Issuer & Investor Services Operations**, supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions.

We’re currently looking for a high caliber professional to join our team as - **Sr Vice President, APAC Client Change Lead**:

- Fund Services Operations role is part of Fund Operations Change - consolidated function across Middle Office, Fund Accounting and Transfer Agency.
Lead is accountable for Fund Operations components of client change delivery programs in APAC region.
Role holder leads and directs a team of Funds Change professionals - including direct day-to-day managerial responsibility for APAC-based staff.

Incumbent will be part of Fund Operations Change senior leadership team and will interact closely with global client change and on-boarding Funds leads, and multiple stakeholders across Operations, Technology, Product, CitiService and client relationship organization.
Excellent communication skills are required as role involves daily client interactions/escalations.

**Responsibilities**:

- Day-to-day leadership, management & support of client change teams in region, ensuring e.g. managerial structure is setup in relevance with business goals, all required deliverables are fulfilled timely and in highest quality, and all aspects of employee’s lifecycle are performed in appropriate standard.
- Coordination, execution and reporting of APAC client change delivery delivery projects across Funds Operations area
- Continual review of regional processes with regional and global stakeholders to identify and execute tactical and strategic service and efficiency improvements.
As first remit - implementation of global Funds Change standards, processes and frameworks in region - for client change delivery
- Capacity management and dynamic prioritization of resources in region and in cooperation with global leads
- Monitoring of expense base to deliver execution of financial plan and initiatives to meet expense targets
- Pro-active risk management and cooperation with necessary stakeholders in order to minimize operational & project risk and adherence to all Citi policies.
- Ensuring wider Change function APAC sites’ compliance with applicable laws, regulations and Citi policies.
- Active engagement in regional strategy initiatives and their promotion within stakeholders's group

**Qualifications/requirements**:

- 10+ years of experience on significant client change programs, preferably within Fund Operations/Investor Services space
- 10+ years of direct people management experience (preferably as manager of managers or manager of sizeable change/project teams
- 5+ years of experience in working directly with bank clients on projects/change programs
- Working experience and/or expertise around local/APAC landscape, environment, and specifics
- Stakeholders’ management skills, ability to build long-term relationships
- Track record of delivering process standardization, efficiency and org design in project/change areas
- Continuous improvement and transformation-related skillset and mindset with proven track record of the same
- Excellent communication skills (oral & written), executive presence

**Education**:

- Bachelor’s/University degree, Master’s degree preferred
- project management certification - nice to have

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.**Job Family Group**:
Operations - Core
- **Job Family**:
Operations Project Management
- **Time Type**:
Full time-
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