Customer Service Agent

1 week ago


Singapore ZENITH INFOTECH (S) PTE LTD. Full time

This is a 12 months contract assigned to our client

Work Location: Suntec

Salary Range : $2,500-$3,000

Timing

1. Comfortable with rotational shift

2. 44 hours per week (5.5 days of work)

3. Monday-Sunday (including public holiday)

4. Shifting Schedule

Morning/Afternoon Shift - 7.30am-11pm

Night Shift - 10pm-7am /11pm-8am

Job Scope

1. Handle first level enquires, primarily incoming calls through our hotlines or other channels such as

2. Understand customers' needs and provide quick, accurate and satisfactory answers to their

queries and concerns

3. Guide callers in navigating the client website and using the available services

4. Gather customer feedback and sentiments and escalate to the relevant parties for further actions

5. Ensure proper documentation, notification, escalation, tracking and follow up of all interactions

with customers

6. Maintains and improves service level quality by adhering to standards and guidelines

7. Handle ad hoc duties as required

Skills Requirement

1. Minimum 12 months of call center environment

2. Education background: Minimum O Level and above

3. Multitask - Logging tickets, checking KBs while on the call

4. First call resolution expertise to close the call at CSO level.

5. Experience in dealing with Member of Public, Government/ IMDA/GovTech Contact Centre /

Service Desk agents are preferred.

5. Fast paced environment (number of calls handle per day around 30 clients)



  • Singapore beBee Careers Full time

    Customer Service AgentThis is an opportunity for a Customer Service Agent to work in a dynamic environment, providing personalized support to our guests.The ideal candidate will be able to handle multiple tasks simultaneously and maintain a high level of professionalism under pressure.

  • Customer Service Agent

    10 hours ago


    Singapore Thomas Carlington & Associates Pte Ltd Full time

    Company Thomas Carlington & Associates Pte Ltd Designation Customer Service Agent Date Listed 16 May 2025 Job Type Entry Level / Junior Executive, Experienced / Senior Executive - Full/PermFree/ProjIntern/TS Job Period Flexible Start, For At Least 6 Months Profession Customer Service / Communications Industry Others Location Name Ubi Avenue 3,...


  • Singapore PARLOUR GROUP PTE. LTD. Full time

    Customer Service Agent RoleWe are hiring a Customer Service Agent to manage customer queries and complaints, process orders, modifications and escalate complaints across various communication channels. To excel in this role, you must remain calm when dealing with frustrated customers and have strong computer skills, particularly with Microsoft Office.Key...


  • Singapore beBee Careers Full time

    Key ResponsibilitiesIn this role as Customer Service Agent, you will play a critical part in ensuring that our customers receive the best possible service. Your duties will include handling customer inquiries, resolving issues, and providing information on our products/services.You will also be responsible for processing customer orders, including order...


  • Singapore beBee Careers Full time

    Customer Service AgentJob OverviewWe are looking for a Customer Service Agent to provide exceptional service to our guests. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess a strong attention to detail.Main Responsibilities:Develop and implement procedures for proper handling of in- and...


  • Singapore CHINA EASTERN AIRLINES CO. LTD., SINGAPORE BRANCH Full time

    CUSTOMER SERVICES AGENTS (FULL NAME - NIGHT SHIFT) You play a vital role in creating a memorable experience for all our passengers. As a Customer Services agent, you may be assigned different roles such as checking-in, greeting passengers upon their arrival and ensuring a smooth departure process. You could also be called upon to assist with special...


  • Singapore INTER ISLAND MANPOWER PTE. LTD. Full time

    Roles & ResponsibilitiesPosition: Customer Service Agent Location: Changi Airport Terminals Work Schedule: 6-day work week, rotating shifts Annual Leave: 12 days Staff Transport Provided (for shifts beyond midnight)About the RoleAs a Customer Service Agent, you'll be the friendly face that welcomes and assists passengers at Changi Airport, creating a smooth...


  • Singapore INTER ISLAND MANPOWER PTE. LTD. Full time

    Roles & ResponsibilitiesPosition: Customer Service Agent Location: Changi Airport Terminals Work Schedule: 6-day work week, rotating shifts Annual Leave: 12 days Staff Transport Provided (for shifts beyond midnight)About the RoleAs a Customer Service Agent, you'll be the friendly face that welcomes and assists passengers at Changi Airport, creating a smooth...


  • Singapore beBee Careers Part time

    Remote Customer Service AgentWe offer a great working opportunity and tailored support as a statutory board of the government. As a remote customer service agent, you will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service. If you have a passion for helping others and are able to work independently,...


  • Singapore JJ CONSULTING SERVICES Full time

    Our client is a global leader in gateway services, who is seeking to recruit a **Airline Customer Service Agent**. This position is based in Singapore. **Airline Customer Service Agent** **Responsibilities** You play a vital role in creating a memorable experience for all our passengers. Your main role involves checking-in, greeting passengers upon their...