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Projects and Operations Intern

2 weeks ago

Singapore Shopee Full time

DepartmentOperations- LevelInternship- LocationSingaporeThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Communicate, liaise and drive service points-related projects, including operation excellence and marketing
- Identify service-level gaps and improve user experience between sellers, service points and buyers
- Monitor operation performance, collaborate with both internal and external teams (e.g. fleet, relationship managers, product management team) to ensure stable and excellent service delivery to service points
- Assist in full project lifecycle from initiating, planning, executing and monitoring
- Assist team members in other tasks assigned

**Requirements**:

- Currently pursuing a Bachelor’s degree in Logistics, Supply Chain or other related field
- Proficient in Microsoft Excel, SQL is an advantage
- Able to communicate ideas and plans with stakeholders in a clear and succinct manner
- Full-time interns preferred (3-6 months)
- Part-time interns who can commit at least 3 working days a week are also welcome to apply