Florist E-commerce Administration Manager

**Job Title**: Assistant Store Manager - Florist

**Job Summary**:
As an Assistant Store Manager in the floral industry, you will take on a leadership role to ensure the efficient and effective operation of our floral store. Your responsibilities will encompass managing and mentoring staff, overseeing day-to-day operations, optimizing inventory management, fostering a deep understanding of the flower business, and providing exceptional customer service. Additionally, you will lead by example and contribute to the overall success of the store.

Good performance would have the opportunity to rise to Store Manager

**Key Responsibilities**:
1. **Team Management**: Supervise and motivate store staff, providing guidance and training as needed, and ensuring a positive work environment. Assign tasks, set performance goals, and conduct performance evaluations.

2. **Operations Oversight**: Oversee daily store operations, including opening and closing procedures, maintaining inventory levels, and ensuring a visually appealing store display.

3. **Inventory Control**: Manage inventory effectively, ensuring the availability of fresh flowers and floral supplies. Monitor stock levels, place orders, and minimize waste.

4. **Flower Business Expertise**: Develop an in-depth knowledge of the floral industry, including flower types, seasonal availability, and trends. Use this expertise to guide staff and assist customers in making informed choices.

5. **Customer Service Excellence**: Lead by example in providing outstanding customer service. Assist in resolving customer inquiries and issues, maintaining a high level of customer satisfaction.

6. **Ad-Hoc Leadership**: Collaborate with the store manager in various projects and initiatives to enhance store performance and efficiency.

7. **Financial Management**: Assist in monitoring and managing store finances, including tracking sales, expenses, and profitability.

8. **Tidiness and Presentation**: Ensure the store is clean, organized, and visually appealing at all times, creating an inviting shopping environment for customers.

**Qualifications and Skills**:

- Polytechnic Diploma / A-level or equivalent; additional education in business management or related fields is a plus.
- Leadership experience and strong interpersonal skills.
- Exceptional organizational and multitasking abilities.
- Proficiency in using computer software for inventory management and record-keeping.
- In-depth knowledge or strong interest in the floral industry.
- Ability to inspire and motivate a team to achieve goals and provide excellent customer service.
- Flexibility and adaptability to address challenges and make decisions in a dynamic retail environment.

**Working Conditions**:
This role involves working in a dynamic retail environment, including weekends and holidays to meet customer demand. It requires effective leadership, strong organizational skills, and the ability to lead and support a team in providing exceptional customer service. The assistant store manager plays a critical role in maintaining a clean and appealing store, ensuring inventory availability, and contributing to the overall success of the floral business.

**Job Types**: Full-time, Permanent

**Salary**: $2,000.00 - $3,000.00 per month

Schedule:

- Day shift
- Holidays
- Late shift
- On call
- Weekend availability

Supplemental pay types:

- 13th month salary
- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- GCE 'O' Level or GCE 'N' Level (required)

**Experience**:

- Retail management: 1 year (required)

License/Certification:

- Class 3 Driving Licence (required)

Work Location: In person