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Restaurant Manager
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2 years exp
**Roles & Responsibilities**
**Position summary statement**:
To be responsible for the overall efficiency of the assigned F&B outlet, ensure that standards are being met and to maximize the profitability of operations.
**Primary Responsibilities**:
- To plan, schedule and supervise service at the outlet, accordingly to the service standards and hotel’s policies and procedures.
- To be responsible for the profitability of the restaurant and bar operation and submit operation report to the Assistant F&B Manager, highlighting business trends and general information from the outlet.
- To ensure all employees are trained according to the established standards and conduct on-the-job training for all new employees and monthly training for their individual outlet’s employees.
- To ensure a high standard in the grooming of the employees.
- To provide information or instructions on new activities/promotions as well as guest feedback to employees during roll-call.
- To ensure all food & beverages sold is properly accounted for at established prices and be on alert for irregularities in the handling of money by employees.
- To provide feedback/recommendations on staff schedule, attendance, timeliness, complaints and innovations or any exceptional occurrences to the Assistant Restaurants, Bars & Events Manager.
- To ensure reservations are properly taken and tables assigned such that it will not overload individual station of the outlet while still respecting the wishes of the guests.
- To be authorized to replace any unsatisfactory food and beverage or to waive payment (to recover service). In case of heavy complaints, to refer to the Food & Beverage Manager.
- To constantly seek to improve the service standard quality of the outlet.
- To drive to improve customer satisfaction indicator in order to meet targeted score set by company.
- To ensure all cost expenses are well managed.
- To enforce safety and hygiene practices.
- To build and maintaining customer relationship and internal team relationship.
- To achieve the performance targets (revenue and profitability) of the outlets
- To achieve a high level of service quality which meet the demands and expectations of all hotel guests, local guests and internal customers.
- To drive customer satisfaction indicator to meet targeted score set by company.
- To ensure the outlet is efficiently manned.
- To ensure all staff are properly trained for the tasks they are performing and that staff are developed to their fullest potential.
- To assist the staff retention in the outlet and take appropriate measures in furtherance of staff stability.
- To ensure proper handling of equipment and breakage are kept to a minimum in the outlet.
- To ensure the outlet is kept neat, clean and in functionally good conditions at all times and paying particular attention that the outlet poses no safety threats to customers.
- To recommend promotional activities that will build up market shares.
- To promote the hotel as one of the preferred choice of customers for food and beverage.
Whether you’re in a big city or a cosy enclave, where there is a PARKROYAL hotel, resort or serviced suite, there is a celebration of people. At PARKROYAL, we believe in doing our best to create the best stays for you. Reflecting the spirit and individuality of their locations, our properties serve as your connection to authentic local experiences. From our committed associates to our human-centric design, we’re always dedicated to being a trusted hospitality provider that’s modern and supportive. We connect our guests to the very best local experience around the world. At the heart of that brand promise are our PARKROYAL people. Come join us and be part of the dynamic PARKROYAL on Kitchener Road Singapore team.