Information Technology

The core mission of Singapore Airlines (SIA) Digital Innovation Lab (DIL), also known as KrisLab, is to drive the digital innovation strategies and initiatives, enabling SIA Group to be the leading digital airline. DIL is focused on building an innovation culture across SIA Group, solving business units’ challenges and building ideas to implementation. SIA digital innovation is focused on delivering business impact at speed through partnerships with staff intrapreneurs, Business Units (BUs) and the global innovation communities. A strong, execution-focused team that drives innovation from an idea through prototype development, Proof-of-Concepts (POC) to validate business case and technology feasibility and to launch an idea to the market is critical. Your role as a Lead Digital Innovation Technologist is to lead a team of technologists and developers to drive the development of digital ideas submitted by SIA Group staff and also the BUs through DIL innovation programs to deliver impactful business outcomes and support the building of an innovation culture in SIA Group.

**Key Responsibilities include**:
1. Technology Development and Support
- Oversee a team of technologists in managing the ideation and prototyping process for digital ideas submitted by SIA Group staff and BUs, employing the build-measure-learn concept:

- Manage the ideas pipeline: evaluate, validate and incubate ideas
- Validate ideas through various means such as interviews, user testing
- Partner with SIA Group staff and/or BUs to drive the articulation of impactful problem statements and design low-fidelity prototypes or wireframes for validation
- Prepare and assist staff with pitches to senior executives/management and key stakeholder
- Perform overall project management from prototyping through the MVP stages
- Oversee a team of developers in building high-fidelity prototypes and POC, and provide technical leadership in solutioning and selecting tech stack
- Design, set up and institutionalise the technology development standards, practices and processes for ideation, prototype and POC solutioning, put in place and manage the requisite digital toolboxes and sandboxes (hardware/software) in KrisLab to support such developmental and solutioning efforts
- Lead the team to facilitate discovery of new and emerging technologies, articulate relevance and contextualise use cases to BUs

2. Partnership Engagement to drive technology development
- Coordinate with external open innovation communities and partners (e.g. Institutes of Higher Learning (IHL) research institutions, incubators and accelerators, VCs, etc.)

3. Business Engagement to drive corporate innovation and intrapreneurship
- Develop strong relationships with BUs and IT to establish deeper understanding and better articulation of business opportunities, customers’ and business pain points,
- Formulate immediate and long-term strategies to explore and address the business pain points and challenges

**Requirements**:

- Minimum 7 years of related working experience, including 3-5 years in an innovation role and/or software development
- Extensive experiences working in start-ups, incubators and/or accelerators and/or aviation and travel industry will be advantageous
- Proven track record in managing projects
- Proven track record in production-grade software development
- Solid understanding of software design, architecture and development
- Broad knowledge and hands-on experience across tech stack
- Front & Back-end: JavaScript, Java and Python, and their related frameworks
- Mobile: Native or Hybrid
- Infrastructure: AWS or Azure
- Database: SQL and NoSQL
- Good grasp of technologies (e.g. Augmented/Virtual/Mixed Reality, Internet-of-Things, 5G, Artificial Intelligence, Analytics, Blockchain, Metaverse, Gen AI, etc.) and their use cases
- Strong analytical and conceptual thinker with excellent problem solving, negotiation and influencing skills
- Highly proactive and ability to pick up new technical skillsets quickly
- Possess exceptional EQ and AQ, creative and passionate to see ideas become reality, strong facilitation, negotiation and influencing skills
- Possess ability to engage and communicate ideas and concepts simply and effectively across levels of the organisation
- Good verbal and written skills including being comfortable to present to senior management on a regular basis