IT Incident and Problem Manager

**Incident Management**: - Drive all major incidents to resolution as quickly as possible - Ensure that incidents meet the Service Level Agreement (SLA) - Provide coordination across all support teams to ensure timely resolution of incidents - Escalate all process breakdown related cases causing either a delay in resolution or an actual SLA breach -...

**Job Summary**: **Profile**: - Should have experience of minimum 5 years - Customer orientated, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution - Capable of being self-managed - Team player - Excellent customer service, telephone, oral and written skills - Good communications skills are...

**About the Role** The manager of Incident Problem Change & Server patching will be a senior leadership and management role reporting into the Global Command Centre Head. The role-holder will work in close partnership with regional CIO’s, Heads of Infrastructure and Application Support Services respectively, ensuring best-in-class ITSM services delivered...

**JOB DESCRIPTION** **About the Role** The manager of Incident Problem Change & Server patching will be a senior leadership and management role reporting into the Global Command Centre Head. The role-holder will work in close partnership with regional CIO’s, Heads of Infrastructure and Application Support Services respectively, ensuring best-in-class ITSM...

AVP Major Incident & Problem Manager, GIPS Join to apply for the AVP Major Incident & Problem Manager, GIPS role at UOB . Job Description Strong command and control for incidents with clear accountability and a focus on incident resolution during complex issue scenarios. Manage technology incidents impacting UOB group businesses. Work in the command center...

Often responsible for the completion of a phase of a project. Provides guidance and checks the work of less experienced associates. - Typically has 3-5 years' experience in IT production support or equivalent. Responsibilities include, but not limited to: - Use of monitoring tools to proactively identify and research potential production incidents. -...

**Job Summary** - Incident and Problem Management is responsible for the delivery and management of technology services to the firm, working with customers, internal service delivery units, and suppliers to ensure an appropriate level of service is delivered. - The Event, Incident, & Problem Management focus specializes in identifying and managing the...

**Job Summary** - Incident and Problem Management is responsible for delivery and management of technology services to the firm, working with customers, internal service delivery units, and suppliers to ensure an appropriate level of service is delivered. - The Event, Incident, & Problem Management focus specializes in identifying and managing the lifecycle...

Experience: 10+ Years Role: Incident Manager **Responsibilities**: Work with relevant business & technology group/units to comply with the Incident and Problem Management processes and procedures, to facilitate and improve incident recognition, logging, assignment, tracking, status notification, escalation, documentation and management reporting on...

Major incident triaging and communication to stakeholders - Guide the Operate teams on the Incident management process - Ensure adherence of incident management process - Engage the right technical /support staff from relevant teams - Review the recovery procedure and approve the recovery steps provided by respective SMEs - Track the incident throughout its...