
Manager / Senior Manager, Public Engagement
6 days ago
**What the role is**
Manager / Senior Manager, Public Engagement Division (2-year contract)
**What you will be working on**
- Manage and coordinate operational and system process integration working with various internal and external stakeholders
- Review, manage and implement enhancement projects for digital touchpoints to improve user experience and customer journey
- Collaborate with internal and external stakeholders for programme/policy implementation on various online platforms
- Analyse web analytics and other relevant data for reporting and review
- Develop content strategies and materials to support signposting efforts for key target segments
- Manage and implement customer segmentation and outreach efforts, such as eDM.
**What we are looking for**
- At least 3 years of experience in digital marketing, communications/outreach/engagement or related fields
- Excellent written and verbal communication skills
- Strong project and stakeholder management skills
- Strong creative problem solving and analytical skills
- Public-interest oriented mindset
- A highly motivated team player who is able to collaborate with others well
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