Network Support Engineer

2 weeks ago


Kallang, Singapore 8xpand Company Full time

**Job Description & Requirements**

Perform regular network assessment to avoid interruption in workflow
Utilize various channels of communication to provide technical support to clients
Ensure that security software is properly installed on employees’ computers and partner with the IT team to achieve this
Manage network hardware including switches, Routers, Fiber Optics, and Wireless Networks
Troubleshoot system failures to identify the bottlenecks: Network Usage and Load, Network Range, and Wireless Network Interference that could slow down the network
Troubleshoot hardware failures and server software issues to identify the root cause of the problem and make repairs; and perform scheduled updates to increase productivity
Oversee all identified systems and services using approved tools
Administer, issue, and maintain user accounts, distribution/security groups, and passwords; and also provides mobile support such as: password reset, activation, and troubleshooting, etc.
Provide installation maintenance, queue management, and configuration support of direct connect and network based single purpose and multifunction peripherals
Conduct fault isolation and resolution of network problems, including cable, workstation, peripherals, and other hardware
Perform basic maintenance and minor repairs on hardware and peripherals
Follow prescribed policy and procedures in providing data transfers between classified and unclassified networks
Track, maintain, and distribute a stock of consumables and equipment cleaning supplies such as toners, ink, CD-Rs, DVDs, etc. for IT equipment as identified by On-Site or Lead Manager
Document processes and procedures applied in the research, assessment, troubleshooting, testing, and resolving support incidents
Perform maintenance on servers and network services
Support project/task execution by assisting and coordinating with all support tiers as necessary or with any escalated user requests or incidents.
Report Writing of the installation.
Valid CCNA /CCNP certified, cisco certified

**Job Types**: Full-time, Permanent

**Salary**: $4,300.00 - $4,500.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Professional development
Schedule:

- Monday to Friday
Supplemental Pay:

- 13th month salary
- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Local Polytechnic Diploma (preferred)
**Experience**:

- Network engineering: 3 years (preferred)
Work Remotely:

- No



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