Client Success Representative

2 weeks ago

Singapore TapTalent.ai Full time

**Responsibilities**:

- Serve as the primary point of contact for assigned clients, building strong relationships and understanding their business objectives.
- Onboard new clients, providing product demonstrations, training, and guidance to ensure a smooth transition and successful implementation.
- Proactively engage with clients to understand their usage patterns, identify opportunities for optimization, and address any concerns or issues.
- Collaborate with internal teams, including sales, product development, and support, to advocate for client needs and drive resolution of client issues.
- Monitor key performance indicators and client health metrics to identify potential risks and opportunities for upsell or expansion.
- Conduct regular check-ins and reviews with clients to assess satisfaction, gather feedback, and identify opportunities for improvement.
- Provide timely and accurate responses to client inquiries, troubleshooting technical issues and providing solutions or escalating as necessary.
- Develop and maintain a deep understanding of our products or services, staying informed about updates, features, and best practices.
- Prepare and deliver regular reports on client success metrics and activities to management.
- Continuously seek opportunities to enhance the client experience and drive long-term retention and loyalty.

**Requirements**:

- Proven experience in a client-facing role, preferably in customer success, account management, or sales.
- Strong interpersonal and communication skills, with the ability to build rapport, listen actively, and empathize with clients.
- Excellent problem-solving and conflict resolution abilities, with a focus on finding creative solutions to meet client needs.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Detail-oriented with strong organizational skills and the ability to maintain accurate records and documentation.
- Proficiency in CRM software and Microsoft Office Suite.
- Demonstrated ability to work effectively both independently and as part of a collaborative team.
- A passion for delivering exceptional customer service and a commitment to ensuring client success.

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