Tcm Clinic Manger

2 weeks ago

Singapore TAIHE HEALTHCARE PTE. LTD. Full time

**Responsibilities**
- Oversee operations on a day-to-day basis within the TCM Treatment (Acupunture, Chinese Medicine, Tuina, Moxi and other wellness treatment) and communicate regularly and efficiently with management on all operational aspects.
- Lead team to maximize treatment bookings and yield management
- Assist with the planning and execution of business plan, capital and operating budgets.
- Prepare monthly financial reports and forecasts.
- Ensure completion and accuracy of staff commission, payments administration of Contractors and Vendors in a timely manner for submission to Finance and Payroll
- Conduct team training and internal audits to ensure adherence of departmental and facility policies and standards
- Review Members’ feedback, market and industry news to introduce or improve services, programs that allows a successful operation that increases Member positive experiences and usage.
- Ensures prompt resolution to Member complaints and develops communication channels that promotes Member engagement.
- Manage the operations and retail department’s procurement process, allocation, supplies, inventories and purchasing.
- Regular competitive analysis and benchmarking with hospitality and related industries for products, program and services.
- Identify opportunities for both IT and non-IT systems and processes that can enhances the respective business unit’s efficiency.

**Requirements**:

- Diploma / Degree in Hospitality or Spa Management will be an advantage
- 5 years’ experience in a management role, administration and operations.
- Able to work on weekends and Public Holidays.
- TCM Clinic/Spa Operations preferably with knowledge on TCM and health
- Analytical skills - ability to read, analyze, interpret and write reports on financial positions.
- Planning, developing and implementing policies, procedures
- Relevant experience in retail functions, analysis, pricing and stock controls
- Strong communication, interpersonal, and leadership skills, able to work well in a team

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