Manager, Hearing Support
6 days ago
**What the role is**
- Standing at the apex of an effective and efficient court system, the Supreme Court’s vision is to be a “Leading, Trusted Judiciary. Ready for Tomorrow”. Our mission is to provide accessible justice that commands trust, respect and confidence. These are our success outcomes: - A thought leader in jurisprudence and court excellence;
- Effective access to fair hearings;
- High performing, service-oriented and passionate workforce; and - Innovative and future-ready organisation A career at the Supreme Court will enable you to contribute and enhance the administration of justice. You will be part of a committed team of professionals who seek to provide access to justice with fairness, impartiality, integrity and responsiveness. We welcome you to join our team as: HEARING SUPPORT & RESOURCE MANAGEMENT MANAGER
**What you will be working on**
- co-ordinate efforts of the different sections and provide assistance to facilitate seamless delivery of quality service to court users;
- assist in programmes to establish customer requirements and validate customer satisfaction, in addition to undertaking operational processes and reviewing these for further improvements;
- collaborate with case management officers and other sections to enhance customer satisfaction and the quality of service delivery;
- participate as a team member and be involved in projects that affect the operations of the Supreme Court / Legal Directorate; and - perform any other tasks as assigned by the supervisors.
**What we are looking for**
- Requirements: - At least three years of relevant working experience preferably in digitisation and management of records. - Resourceful and be able to prioritise as well as multi-task. - A pleasant and cheerful disposition as well as good interpersonal and communication skills. - Well organised and meticulous with a commitment to deliver high quality work. - Able to work under pressure. - Pro-active and be able to work independently as well as in a team.
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