Sea Customer Service Director

7 days ago

Singapore Richemont Full time

Reference Code: 68981

**SEA Customer Service Director**:
Richemont

Singapore, 01, SG

Permanent

Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

**MAIN PURPOSE**:

- Ensure that RCS activities in the Asia South East markets are focused on Client service and efficiency to support Brands’ development
- Optimize the fundamentals of the activities in order to maximize client satisfaction, efficiency, team competencies/versatility and overall profitability
- Manage RCS Platforms in SG, MY, AU, to ensure optimum level of service delivery in the markets
- Work with Regional RCS team on the implementation of Brands SLA, budget control and optimization projects

**KEY RESULT AREAS AND MAIN RESPONSIBILITIES**
- Operational management:_
- Ensure Group and Brands CS policies are applied in the markets
- Co-ordinate the internal operations of the administration, CS logistics and technical departments.
- Lead Platforms communication and coordination.
- Ensure the objectives of Leadtime performance, quality and Customer satisfaction are met.
- Optimize internal flows. Lead continuous improvement and business transformation projects
- Responsible for proposing and controlling CS budget, according to Brand’s strategy
- Network support:
- Contribute to projects to leverage local synergies and network quality
- Be the key contact for local Brands representatives (claims management, Boutiques support, Client satisfaction feedback )
- Support local Dealers (regular visit, collect Client satisfaction feedback )
- Identify strategic opportunities via ongoing analysis of the market, customer feedback and own / competitor performance.
- Resources management & staffing:
- Supervision of all CS Managers in the markets
- Responsible for recruitment, performance, motivation, development and training of the CS teams
- Define recruitment strategy in accordance to Maisons’ development strategies
- Responsible for internal succession plans and staff development in collaboration with the APAC Region CS team.
- Plan and manage career development for technical population with watchmaking training institute IOSW.
- Compliance & CSR:_
- Implement CSR projects in line with Group/Region strategy
- Coordinate Health & Safety actions in compliance with Group & local requirements.
- Dimensions_:

- Countries : SG, TH, MY, AU, NZ, VN, number of Maisons in scope : 12

Richemont #Revealtheexceptional

CONNECT WITH US

**Quick links**:

- Our History
- Home Page

  • Sea Customer Service Director

    7 days ago

    Central Singapore RICHEMONT LUXURY (SINGAPORE) PTE. LTD. Full time

    **Location** - Singapore, Central Singapore**Job Type** - Full Time**Salary** - $14,000 - $20,000 Per Month**Date Posted** - 12 hours agoAdditional Details **Job ID** - 142939**Job Views** - 55Roles & Responsibilities MAIN PURPOSE - Ensure that RCS activities in the Asia South East markets are focused on Client service and efficiency to support Brands’...

  • Director, Services, Sea

    3 days ago

    Singapore Johnson Controls Full time

    As Director Services, SEA you will provide leadership for the overall Services sales & operations in the SEA market and develop a high performing team with more than 500 members. **What you will do**: - Full ownership and accountability of financial (revenue, executed margin) and fulfillment of key operational and fulfillment performance metrics including...

  • Operations Director Sea

    2 weeks ago

    Singapore AIR PRODUCTS SINGAPORE INDUSTRIAL GASES PTE. LTD. Full time

    This position is accountable for the safe, efficient and reliable operation and maintenance of all Air Separation Units (ASU) and related facilities in Southeast Asia (SEA). In addition, the position interfaces with the business area to ensure optimum cost and profitable operation for each facility. This position interfaces with Engineering, Procurement,...

  • 2026 Sea Global Management Associate Program

    2 weeks ago

    Singapore SEA Singapore Full time

    The Sea Global Management Associate Program (Sea Global MAP) is Sea's 2-year flagship program for aspiring graduates who seek to create a purposeful impact with technology and become future leaders of the industry. The program consists of 4 rotations that are 6 months long each, for you to gain in-depth and diverse exposure across our Core Businesses: (1)...

  • 2026 Sea Global Management Associate Program

    2 days ago

    Singapore SEA Singapore Full time

    The Sea Global Management Associate Program (Sea Global MAP) is Sea’s 2-year flagship program for aspiring graduates who seek to create a purposeful impact with technology and become future leaders of the industry. The program consists of 4 rotations that are 6 months long each, for you to gain in-depth and diverse exposure across our Core Businesses: (1)...

  • 2026 Sea Global Management Associate Program

    4 days ago

    Singapore SEA Singapore Full time

    The Sea Global Management Associate Program (Sea Global MAP) is Sea’s 2-year flagship program for aspiring graduates who seek to create a purposeful impact with technology and become future leaders of the industry. The program consists of 4 rotations that are 6 months long each, for you to gain in-depth and diverse exposure across our Core Businesses: (1)...

  • Pricing Director, SEA

    4 weeks ago

    Singapore JLL Full time

    Join to apply for the Pricing Director, SEA role at JLL 1 day ago Be among the first 25 applicants Join to apply for the Pricing Director, SEA role at JLL Purpose of this roleAs a valued business partner to the Pursuit Lead, drive the development of the pricing solution that adapts to client buying behaviours and market conditions for new business,...

  • Account Director, Sea

    1 week ago

    Singapore Wework Full time

    **Account Director, South East Asia | Sales | Singapore** **About WeWork** At WeWork, we provide inspiring and flexible workplace solutions to help businesses - small, medium or large - thrive in more than 150 cities globally. The future of work is happening right now, and we are leading this moment. United by a common purpose, here we will empower...

  • Finance Director, Sea

    5 days ago

    Singapore coty Full time

    **JOB TITLE**: Finance Director SEA About Coty **Mission**: Owns and co-pilots South East Asia Market to enable Growth and development of strategic objectives such as skincare category development. Close business partnering to the MD SEA. Provides Financial leadership in ensuring growth and strong profitability. Accountable on SOX compliance, and local tax...

  • Director - Logistics, Sea&i

    1 week ago

    Central Singapore Emprego SG Full time

    **Location** Singapore, Central Singapore **Job Type** Permanent **Salary** $13,000 - $19,500 Per Month **Date Posted** 3 hours ago Additional Details **Job ID** 100174 **Job Views** 1 **Job Description**: Roles & Responsibilities **WHO ARE WE LOOKING FOR?** As a member of the Nike SEA&I and APLA Logistics Operations team, the **Director -...