Executive, Client Administration

Posting Description:
**Executive, Client Administration (Japanese speaking)**

**Aon is in the business of better decisions**

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

**What the day will look like**

Employee Contact Centre
- Assist and guide employees on the usage of the online benefits Portal such as benefits enrolment and e-Claims submission
- Ensure that employee cases are managed and addressed promptly, keeping and managing all cases organized

Claims and Benefits Administration
- Ensure the processing of clients’ non-insured benefits claim is in accordance with the agreed rules and stipulated turnarounds
- Ensure the accuracy in processing clients data loaded on our benefit portal and timely processing of employees’ enrolments
- Ensure timely processing of the reports (payrolls/vendors) are provided per agreed timeline
- Maintain and update internal SOP and checklist documents
- Maintain all benefit documentations and ensure all information are kept up to date from time to time
- Ensure prompt follow-up with the employees on their outstanding non-insured claims till closure

Leadership
- Assist Client Team Leader in managing operational aspects of CLIENT helpdesk - including Japan & Korea helpdesks.
- Drive improvements in process efficiencies and work towards automating solutions.
- Assist in driving client conversations with CLIENT for ongoing connects.

Others
- Perform troubleshooting on any technical issue surfaced on the benefits portal encountered by internal or external parties as the 1st level support before escalating to the technical team
- Localize and translate documentations and communications from English to Japnese and vice versa
- Perform user acceptance testing on portal changes where applicable
- Assume duties assigned from time to time by reporting manager

**Skills and experience that will lead to success**
- University degree or Diploma from a recognized university or polytechnic.
- At least 2 years of customer support and administration experience.
- Prior working knowledge of employee benefits (Insurance and flexible benefits) preferred but not a must.
- High proficiency in Japanese and English languages; Able to read, write and speak fluent English and Japanese to provide support to our Japanese speaking clients.
- Provide clear, pleasant and courteous verbal & written communication with proper use of grammar, tone, and pronunciation in Japanese & English.
- Demonstrated ability to multi-task, work in team settings, and work independently when required.
- Ability to work with cross functional teams.
- Experience using Microsoft suite including: Word, Excel, Outlook, Power Point etc

**How we support our colleagues**

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

**#clientadmin #korean #japanese #helpdesk**

**#LI-HYBRID