Operations Assistant Manager

2 days ago


Bedok, Singapore Origin Mattress Full time

**About Origin Mattress**

Origin Mattress is a rapidly growing e-commerce company revolutionising sleep through high-quality, award-winning products designed in Germany. With operations across Singapore, Malaysia, Australia, and more, we’re building a reputation for excellence—not only in our products but also in customer satisfaction and operational efficiency.

**About the Role**

We are seeking a driven and organised **Operations Assistant Manager** based in Singapore to take charge of our **Customer Service** and **Warehouse** operations. This role is key to ensuring our customers enjoy a seamless post-purchase experience—from prompt communication to efficient product deliveries and returns.

**Key Responsibilities**

**Customer Service Oversight**
- Lead, coach, and support the customer service team to meet KPIs and maintain service excellence
- Monitor and manage escalated issues, disputes, and delivery complaints
- Continuously refine customer service processes for scalability and efficiency
- Work closely with internal teams (Marketing, Product, Logistics) to resolve complex cases

**Warehouse & Fulfilment Management**
- Oversee day-to-day warehouse operations, including inventory flow, inbound/outbound shipments, and returns
- Coordinate with logistics partners to ensure timely and accurate deliveries
- Develop SOPs to improve stock accuracy, warehouse efficiency, and safety compliance
- Track and manage warehouse KPIs such as order accuracy, dispatch times, and cost efficiency

**General Operations**
- Collaborate with the leadership team to support cross-functional projects and strategic planning
- Analyse operational data and prepare reports to identify trends, gaps, and areas for improvement
- Take ownership of the customer journey, driving improvements across systems, policies, and vendor management

**Requirements**:

- Minimum 2-3 years of experience in operations, preferably in e-commerce, logistics, or customer support environments
- Strong leadership skills with experience managing cross-functional teams
- Hands-on familiarity with warehouse management, third-party logistics, and fulfilment operations
- Excellent problem-solving, organisational, and communication skills
- Comfortable working in a fast-paced, scaling environment
- Proficient in using tools like Shopify, Zendesk, or other CRM and inventory systems (not a must)

**What We Offer**
- Competitive salary with annual bonus potential
- Flat, agile team structure with direct access to senior leadership
- A dynamic and fast-paced environment with real ownership of projects
- Employee discounts on Origin products

**Job Types**: Full-time, Permanent

Pay: $4,000.00 - $5,000.00 per month

**Benefits**:

- Employee discount
- Flexible schedule
- Food provided
- Work from home

Schedule:

- Monday to Friday
- On call
- Weekend availability

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

Work Location: In person



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