Engineer - Product Support (Space Connectivity)
1 week ago
If you are the sort of person who thinks out of the box, allow the adrenaline rush to create new engineering product designs, we want you to come on board into our people-oriented company. We provide a competitive package and above all, a creative environment to turn your creative ideas into business opportunities.
**The Human Resource Department**
**Addvalue Technologies Ltd**
202 Bedok South Ave 1, #01-11
Singapore 469332
Engineer - Product Support
(Space Connectivity)
**Responsibilities**:
- During the pre-sale stage, prepare an appropriate technical proposal according to client’s requirement in order to support Business Development to convert the sale opportunity into purchase order from the prospective client.
- Act as a technical interface to support the client for the successful integration of the company’s product with the client’s satellite bus and getting the product commissioned for the client’s operations.
- In order to manage the client’s expectation in a wholistic manner, the job holder shall work closely with Product Management and Business Development to effectively engage with the client throughout the process of product familiarization, installation, integration, ground testing and service commissioning after successful launch into the orbit.
- Respond to customer’s technical queries to support pre-sale and post-sale activities. This may include planning and arrangement of product demo.
- Plan and provide product training including product familiarization, interface requirement, installation and conduct on-site supports to customers and partners.
- Understand customer technical requirements and consult design engineers if there is any need for modifying the existing product specification.
**Requirements**:
- Diploma or Bachelor in Electrical Engineering, preferably in the field of electronic communication products for aerospace industry.
- Able to deal with client’s inquiries confidently and provide timely technical support.
- Able to plan, organize and prioritize work plan independently and effectively.
- Have good EQ and be an effective team player who works well with stakeholders to achieve KPIs set for the business performance.
- Able to conduct critical thinking in tackling challenges and solving problems;
- Able to travel overseas
- At least 2 years of practical experiences in relevant industries.
- Strong verbal and written communications skills (English is required. A third language will be helpful.)
- Demonstration of knowledge of the following disciplines will be helpful to be effective in this role:
- Satellite communication, data communication network, RF and antennas, and electronic embedded system.
- Familiar with scripting language for test evaluation and analysis
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