Financial Services Strategic Account Executive

**Financial Services Strategic Account Executive**:
Singapore

Date posted

**Aug 15, 2025**
- Job number

**1859586**
- Work site

**Up to 50% work from home**
- Travel

**0-25**%**
- Role type

**Individual Contributor**
- Profession

**Sales**
- Discipline

**Strategic Account Management**
- Employment type

**Full-Time**

**Overview**:
**Strategic Customer Engagement and Ecosystem Influence**
- Develops and applies a well-established, adaptable customer strategy using proven methodologies to build a sustainable, long-term business portfolio.
- Collaborates across teams and external partners to influence the broader ecosystem.
- Builds strong relationships with senior leaders and C-level executives within the account and across the ecosystem to shape strategic direction and impact business outcomes.
- Expands strategic customer relationships to drive greater value and extend influence across other areas of the organization.

**Customer Experience and Issue Resolution**
- Proactively identifies risks to customer satisfaction, investigates root causes, removes obstacles, and implements recovery plans to enhance the overall customer experience.

**Cloud Strategy and Industry Expertise**
- Leads the development of strategies that highlight the value of Microsoft’s innovative cloud solutions, grounded in deep industry knowledge and aligned with customer needs and expectations.
- Leverages a network of internal industry experts to deepen understanding of market trends, competitors, and customer priorities.
- Uses comprehensive knowledge of Microsoft’s offerings to educate internal teams, influence customer capabilities, deliver competitive solutions, and support account team growth.

**Responsibilities**:
**Account Management**- Proactively solicits feedback on additional needs, products, and features to develop targeted strategies for customers. Demonstrates a strong understanding of the customer's business model to articulate growth opportunities, leveraging industry expertise to shape ecosystem. Influences relevant (internal and external) stakeholders and resources to drive change on behalf of the customer and to enhance team capabilities, improve Microsoft offerings, and adapt Microsoft's messaging to the assigned account.
- Leads efforts with key internal and external partners and business including vertical industry partners with technical decision makers in developing, sharing, and promoting mutually beneficial, long-term, tailored account plans to grow sales and partner impact, leveraging deep relationships, influence, and industry expertise. Collaborates across organization and partners in discussions to impact the broader ecosystem (e.g., passing legislation).
- Proactively expands strategic network of key internal and external partners and decision makers, including vertical industry partners, to ensure execution of core tasks and account transactions and to provide a comprehensive account management experience.
- Orchestrates the execution of strategies for the assigned account to ensure engagements yield high-volume sales, drive plans to increase revenue potential, and open new opportunities for both Microsoft and the partners, aligned to goals, budgets, and forecasts. Leads and coordinates a diverse team (e.g., industry experts) on plan execution (e.g., prioritization, delegation) and drives accountability to execute and deliver on account plans and grow the account, leveraging industry expertise.

**Competitive Knowledge**
- Leverages internal network of industry experts to strengthen knowledge of the industry (e.g., emerging trends), competitors (e.g., AWS, Salesforce) and customer business priorities (e.g., challenges, competitive landscape) and leverages in-depth knowledge of Microsoft's offerings (e.g., product landscape, solutions, strategy to address customer needs) to share knowledge internally, influence customers' business capabilities, drive more competitive solutions, and enhance growth of the account team.

**Customer Engagement**
- Proactively develops a strong, comprehensive understanding of customer's business needs, priorities, strategies, and industry insights. Anticipates customer's needs to deliver new insights on their business strategy, and educate customers on ways to address them jointly. Shows long-term differentiated value for the customer, leveraging industry expertise and guides internal colleagues on ways to develop deeper customer knowledge. Delivers solutions into overall long-term business strategy.
- Proactively elevates stakeholder relationships and uses Microsoft sales strategies through multiple levels of the customer's organization to secure buy-in and execution. Expands strategic customer relationships to drive larger impact for the customer and spread into other areas of the organization.

**Sales Excellence**
- Orchestrates high-impact solutions that enable digital transformation for assigned accounts and drive outcomes that create business value for custom