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Support / Proj Management

3 weeks ago

Toa Payoh, Singapore UNO TECHNOLOGIES PTE. LTD. Full time

1 year exp

**Roles & Responsibilities**

**Responsibilities:

- **
- Create and track basic departmental metrics to identify gaps in processes and recommend improvements or drive process efficiencies to improve the CS workflows and SOPs
- Identify and address customer needs with a goal of complete satisfaction
- Be able to independently troubleshoot and liaise with other internal departments to fix client issues and improve efficiency
- Incident/crisis management whenever necessary adhering to company policies
- Able to effectively link user complaints, our product and technology to troubleshoot and provide insights to the internal stakeholders from a user's perspective
- Troubleshoot issues, manage and re-prioritise resolutions in a systematic, data driven approach
- Assist with Project Management tasks and reporting

**Requirements:

- **
- Excellent communication skills with fluency in English and Mandarin, Malay is a bonus
- Minimum GCE ‘O’ level with minimum 1 year of work experience in retail or customer service roles
- Willing to respond to ad-hoc client requests or issues during evenings or weekends
- Familiarity with JIRA and Atlassian Products a bonus

Uno Technologies is a rapidly expanding Health Tech business with its HQ in Singapore with clients from China to Malaysia. Established in 2015, We have provided our clients across the region with Healthcare solutions leveraging on latest technologies. Our solutions provide accurate, up-to-date and actionable data to help physicians, clinics and medical groups make smarter decisions. It also supports administrators to run and optimise their business with intelligent tools and efficient processes. Uno Technologies is a fully owned subsidiary of Essex Bio-Technology Limited