
Security Monitoring Associate(12 Hours Shift)
10 hours ago
To provide technical troubleshooting support to customers on alarm issues in an effective and efficient manner.
- To monitor and respond to alarm signals within service level targets.
- To attend to customers’ inquiries on products, accounts and services, and offer alternatives solutions to fulfill customer needs, ensuring total customer satisfaction.
- To gather customer feedback, identify problem trends and highlight to Team Leader & Supervisors for discussion, service enhancement and resolution of problems.
- To ensure that standard operational procedures (SOP) are adhered to.
- To profile accounts based on account types and key priority accounts.
- To demonstrate strong work commitment and work ethics.
- To highlight SOP non-compliance to Team Leaders for correction, corrective and preventive actions.
- To adhere to plan work schedule & be available for overtime during emergencies in short notice.
- Able to perform rotating 12hours shift work, 4 days a week
- You should possess at least GCE O Level / Nitec
- 1-2 years' experience in fast-paced Call Center environment
- Security Officer with basic computer knowledge may apply.
Incentive bonus - every quarter
**details in MS Word format**:
- Current remuneration
- Expected remuneration
- Notice period
**John Goh Meng Chye**
**EA License No : 06C4642**
**EA Reg No : R1102621**
**Job Types**: Full-time, Permanent
Pay: $2,000.00 - $2,800.00 per month
Schedule:
- Monday to Friday
Work Location: In person
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