Solution Architect

**About Lumen**

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

**The Role**:
The Senior Lead Solution Architect (Security) provides Top in Class Solution Architecture support for cybersecurity solutions and services. They are the customer’s trusted advisor whom will be responsible for architecting and designing solution that will deliver the outcomes and achieves the customer’s business needs and objectives.
The Senior Lead Solution Architect (Security) is responsible to provide consultative technical expertise throughout the sales cycle which includes the preparation and presentation of designs, bids, and proposals.

**The Main Responsibilities**:
**Pre-sales Engagement**:

- Lead consultative engagements with prospective and existing customers to understand their security needs and challenges.
- Design and propose Lumen’s Advanced MDR or other security services from our portfolio, incorporating threat intelligence, vulnerability management, incident response, and other relevant security services.
- Develop and deliver persuasive and compelling presentations, proposals, and solution documentation that clearly articulate the value proposition of our services, in a professional and engaging manner.
- Collaborate with sales teams to qualify opportunities and drive successful outcomes.
- Effectively communicate Lumen's technical capabilities to customers, aligning their expectations with our offerings and roadmaps.
- Develop strong relationships with customers and internal sales teams to drive opportunities to closure and exceed sales targets.

**Solution Design**:

- Translate customer requirements into detailed technical designs for Advanced MDR deployments, considering factors such as network architecture, technology stack, compliance requirements, and industry best practices.
- Define integration points with existing customer security infrastructure and tools.
- Contribute to the development and enhancement of our service offerings by providing feedback of market or industry trends to our Product team, as continuous improvement.
- Stay abreast of emerging security threats and technologies to ensure solutions remain relevant and effective.
- Develop comprehensive security solutions by integrating Lumen's diverse offerings (network, cloud, etc.) to address customer needs end-to-end.
- Provide post-sales technical support, including documentation and diagrams, to ensure smooth implementation and customer satisfaction.

**Technical Expertise**:

- Provide technical guidance and support to customers throughout the sales and onboarding process.
- Participate in security assessments and workshops to identify vulnerabilities and recommend mitigation strategies.
- Contribute to the development of knowledge base articles, white papers, and other technical documentation.
- Field technical questions from prospects and customers.
- Collaborate with Product Management and Marketing to provide technical expertise and translate customer feedback into product enhancements.

**Position Objectives**:

- Thought Leadership: Function as thought leader in Security - can demonstrate industry segment knowledge on how technology can meet real world customers’ needs and challenges
- Driving Revenue Growth: Increase sales and adoption of Lumen's Advanced MDR services by effectively designing and presenting compelling security solutions to prospective and existing customers.
- Expanding Market Reach: Contribute to the expansion of Lumen's market share in the Advanced MDR space by developing and promoting innovative solutions that address evolving customer needs, particularly in OT and cloud security.
- Ensuring Customer Satisfaction: Deliver exceptional customer experiences by providing expert guidance, tailored solutions, and seamless post-sales support.
- Strengthening Lumen's Expertise: Contribute to the enhancement of Lumen's Advanced MDR service offerings and internal knowledge base by staying abreast of industry trends, best practices, and emerging technologies.
- Promoting Collaboration and Efficiency: Foster a collaborative environment with internal teams (sales, product management, marketing) to ensure alignment and drive continuous improvement in solution development and delivery.
- Bachelor’s degree in Engineering / Computer Science
- Complete understanding of the sales process.
- Good face-face customer interaction skills.
- Excellent interpersonal, and communication skills (oral,