Service Desk Engineer

The client is a well-known leader (manufacturing industry / Oil & Gas / Chemicals Gas) with a presence around the globe in more than 10 locations.

Be responsible for leading the local IT teams across the SEA+I region to deliver exceptional IT client services to our group companies.

You will be the technology champion who can provide the roadmap and drive digitization, digitalization, and digital transformation in support of our business operations.

You will foster strong relationships with all internal and external stakeholders to deliver, manage and support quality IT services around the region.

**Service Desk Manager (Regional Client Services)
- Jurong East, Max 6000**

**Main Duties**
- Working with Regional and Local teams to deliver quality and secure IT services that are aligned with local business needs and meet regulatory and legislative requirements.
- Responsible for high quality, consistently clear and regular communications to promote the technology department and our services.
- Orchestrate and lead the local IT teams to work together as one single high performing agile team in support of the whole region.
- Work closely with vendors and service providers to innovate and manage highly cost-effective IT services.
- Create and monitor key performance metrics for continuous service improvement to deliver and exceed user expectations.
- Point of contact between Regional and Local teams to implement key initiatives for the organization.
- Implement and maintain a Problem and Incident Management process across the SEA+I region.
- Develop and maintain documentation, operational IT procedures, and troubleshooting steps.
- Embrace and champion operational excellence at all levels of IT/IS operations in all the teams in the region.

**REQUIREMENTS**:
**Technical Skills & Experience**
- Over 8 years’ experience in general IT and **more than 3 years’ experience in regional IT client services management with global organizations**:

- Demonstrated experience in the leadership and management of IT staff across different countries and cultures.
- Experience in general IT governance (organizational management, technology evaluation, vendors management, program planning etc.)
- Project Management and decentralized team coordination experience
- Well-rounded IT technical knowledge across end user computing environments and ITIL service management
- **Relevant certifications (e.g. Information Technology Infrastructure Library, Microsoft Certification, Certified Information Security and/or Project Management Professional,) are a plus.**:

- Fluent in English, both spoken and written (C1 English level)
- Experience with different cultures and languages in Asia would be a plus
- Bachelor’s or master’s degree (Computer Science) or equivalent through experience
- Flexibility to travel (25-30% travel)

*The following is mandatory for submission, including your cover letter, which illustrates your skills and experiences for each segment as of requirements.
- Cover letter + Detail resume (with clear dates of each tenure)
- Date of birth
- Citizenship / Work pass status
- Current salary
- Notice period
- Reasons for leaving past 3 roles

**What You Can Expect from Us (Not more than $6000 monthly + bonuses)**

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.



Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

**Job Types**: Full-time, Permanent

**Salary**: $7,000.00 - $8,000.00 per month

**Benefits**:

- Dental insurance
- Flexible schedule
- Health insurance
- Work from home

Schedule:

- Day shift
- Early shift
- Holidays
- Late shift
- Monday to Friday
- Night shift
- On call
- Shift system

Supplemental pay types:

- 13th month salary
- Attendance bonus
- Performance bonus
- Yearly bonus

**Experience**:

- (Regional)technical / helpdesk support: 5 years (required)
- IT: 8 years (preferred)
- (Client services)support with at least 1000 end users: 4 years (preferred)

Work Location: In person