Customer Service Specialist

1 week ago


Singapore KIDS EDUTAINMENT PTE. LTD. Full time

Position: Customer Service Specialist

Work Location: Singapore 098008

**Salary**: $3150 SGD

**Job Scope**:

- **Ticketing, Customer Service, and Event Coordination**:Manage all ticketing processes and provide excellent customer service, ensuring smooth event coordination.
- **Collaboration with Sales Department**:Work closely with the Sales team to plan and execute events, including School Visits and Birthday Parties.
- **Site Inspections**:Conduct site inspections for a variety of clients, including Schools, Travel Agents, Families (for Birthday Parties), and Media/Video shooting inquiries, both for walk-ins and by appointment.
- **Customer Assistance**:Assist walk-in customers with inquiries and provide guidance as needed.
- **Continuous Improvement**:Proactively seek ways to enhance departmental effectiveness and efficiency by suggesting improvements where appropriate.
- **Professionalism**:Perform all duties with a professional attitude, ensuring that company service standards, objectives, and code of conduct are consistently met or exceeded.
- **Record Keeping**:Create and maintain accurate records and documentation.
- **Child Safety**:Enjoy working with children and prioritize their safety at all times.

**Requirements**:

- **Language Proficiency**:Fluent in written and verbal English.
- **Experience**:Minimum of 2 years of experience in event coordination or customer service.



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