Senior IT Support Engineer

2 weeks ago


Toa Payoh, Singapore EF Software Pte Ltd Full time

**About Us**:
We are driven by our group philosophy as defined below:
1. Provide the best to our customers through a service-oriented culture
2. Create new value through innovation
3. Realise greater possibilities through advanced technology

**Roles and Responsibilities**:

- Responsible for providing technical assistance and support related to computer systems, hardware or software testing
- Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution
- Provide technical assistance and support for incoming queries and issues related to computer, systems, software, and hardware
- Respond to queries either in person or over the phone
- Write training manuals
- Maintain daily performance of computer systems
- Ask questions to determine nature of problem
- Walk customer through problem-solving process
- Install, modify, and repair computer hardware and software
- Run diagnostic programs to resolve problems

**Requirements**:

- Diploma or Certificate in IT/Computer Engineering with 3-5 years of working experience in technical support
- Experience in basic networking support
- Good communication skills and administrative skills

**Job Types**: Full-time, Permanent

**Salary**: $2,800.00 - $3,500.00 per month

**Benefits**:

- Additional leave
- Employee assistance programme
- Employee discount
- Free parking
- Health insurance
- Parental leave
- Promotion to permanent employee
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary
- Commission pay
- Performance bonus
- Yearly bonus

COVID-19 considerations:
Prefer remotely settling of customers' requirements or issues.

**Education**:

- Local Polytechnic Diploma (preferred)

**Experience**:

- IT support: 3 years (preferred)



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