Rooms Controller

7 hours ago

Singapore MANDAI RESORTS PTE. LTD. Full time

**Main Duties and Responsibilities**
The Rooms Controller plays a vital role in managing room inventory, ensuring efficient and strategic room allocations to maximize revenue and guest satisfaction. This position requires close coordination with Front Office, Housekeeping, Reservations, and Sales teams to ensure that guests are assigned rooms that meet or exceed expectations, with an emphasis on personalization and luxury standards.

**Key Responsibilities**:

- Manage daily room allocations and pre-assignments based on guest profiles, preferences, VIP status, and availability.
- Coordinate closely with the Reservations and Front Office teams to ensure all booking requests and special accommodations are fulfilled.
- Liaise with Housekeeping to ensure room readiness and communicate priorities (e.g. VIPs, early arrivals).
- Optimize room assignments to balance guest satisfaction with operational efficiency and revenue goals (e.g. upsells, walk-ins).
- Monitor and manage overbooking, out-of-order rooms, and group blocks to minimize displacement and ensure accuracy.
- Maintain real-time awareness of room status and availability across systems (PMS, CRS, Housekeeping).
- Prepare daily reports (arrival, departure, VIP, discrepancy) and share with relevant departments.
- Ensure exceptional service standards are maintained in all aspects of guest room planning and delivery.
- Support Front Office with check-ins, guest requests, and problem resolution as needed.

**Job Requirements**:

- Minimum 1-2 years of experience in Front Office or Reservations, preferably in a hospitality environment.
- Strong knowledge of PMS systems (e.g., Opera).
- Excellent communication and coordination skills.
- Detail-oriented, highly organized, and able to work under pressure.
- Ability to handle confidential guest information with discretion.

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