Senior Claims Handler

5 days ago

Singapore Munich Re Full time

Senior Claims Handler

**Company**
Munich Re
**Location**
Singapore, Singapore

The regional CFO team is responsible for providing technical accounting to the life and non-life business in the APAC region. We are seeking a qualified and dedicated professional to strengthen our team in this interesting environment. The role entails a broad range of responsibilities and offers many development opportunities and will be reporting to the Head of Regional Middle Office Centre - Asia and is located in Singapore.

**Your Job**:
**Claims handling**
- Manage and oversee a portfolio of reinsurance claims across multiple regions and lines of business.
- Analyse and validate claims documentation, postings, and claims calculations.
- Facilitate prompt & accurate claims accounting & settlements in alignment with service standards.
- Support the RIA team in handling complex claims transactions.
- Assist in the review and analysis of claims transactions processed within the region.
- Support, training and mentor the technical accounting and claims handlers within RIA
- Proactively address and resolve queries and escalations to ensure seamless claims handling processes.
- Maintain strong relationships with APA Claims, Underwriting, and Client Management teams to enhance collaboration and service delivery.

**Process optimisation**
- Ensure consistency in claims handling across various teams and regions.
- Systematically implement process simplification and optimisation within RIA claims handling processes.
- Participate in the development and enhancement of claims handling systems, tools, and procedures.

**Your profile**:

- Graduate (for example in finance, accounting, insurance, business, mathematics, law, etc.) or completed professional insurance or accounting qualifications and relevant professional experience
- Professional certifications such as Dip CII (Claims) or ANZIIF Claims are advantageous.
- 3 to 5 years of solid experience in Non-Life reinsurance claims handling.
- Strong understanding of reinsurance treaties, facultative contracts, and accounting principles.
- Excellent verbal and written communication skills in English. Proficiency in another East Asian language (e.g., Mandarin Chinese) is highly desirable.
- Demonstrated ability to lead projects, mentor team members, and drive continuous improvement.
- Convincing, confident and dependable manner with conflict-resolution abilities
- Ability to present and convey ideas clearly and comprehensibly
- Strong client-centricity and solution-oriented approach
- Good team player, takes an interest in developing, maintaining and passing on expertise, and is willing to do so
- Proactive and results-oriented mindset with a focus on quality and efficiency.
- Very good communication and presentation skills
- Strong stakeholder management skills with the ability to build and maintain professional relationships across diverse cultures and regions.

**Our Benefits**
- Flexible and hybrid working arrangements
- Generous annual leave allowance
- Competitive dental, life and health insurance coverage
- At Munich Re, we embrace, and value, the interaction of diverse backgrounds, experiences, perspectives and thought. This interaction is our foundation. Of our open culture and spirit of partnership. Of how our teams are built and cultivated. Of how we are supported and developed. And at the center of this interaction is each of us._

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