Retail Sales Associate

2 weeks ago

Singapore Norbreeze Group Full time

**Department**: Sales Operations

**Position Title**:Retail Sales Associate (Full-Time)

**Reports to**:Retail Manager

**Objective of role**:
The SA/ SSA is to drive results and enhance the customer engagement by providing excellence in quality customer service.

**Detailed Responsibilities**:
**Customer Service**:

- Greeting customers and attends to customers with engagement of product and brand story.
- Maintains a friendly and approachable demeanour.
- Welcomes returning customers and perform any request(s) of after-sales service.
- Complaint handling - Turning a frustrated customer into a happy customer, while adhering to company policies, requires a combination of empathy and tact.
**Sales Engagement**:

- Connect customers with warm greetings and great first impression.
- Build the relationship with customers to our brand and products.
- Impress customers by memorable closing & exit.
- Introduce & Share VIP Program / Privileges with customer.
**Business Recap**:

- Update accurate sales information
- Understand the results and create action plan based on business needs by manoeuvring product displays to drive highest sales potential
- Demonstrate a good knowledge of business fundamentals with L4L Sales KPI of ATV, UPT, product contributor, etc.
**Visual Merchandising**:

- Ensure a high level of merchandising and cleanliness in line with the Timepiece brands (AUGUST BERG/ BERING/ Olivia Burton/ Paul Hewitt/ Daniel Wellington/ Timberland) Visual Merchandising guidelines.
- Display Stock Replenishment and Seasonal Promotions

Inventory
- Stock replenishment and accountability for opening, closing and handover.
- Ensure sales floor is always neat and tidy, and stock is well organised.
- Weekly check of SOH with ERP system (Navision)
**Operational**:

- Opening and closing procedures are strictly followed
- Store alarm system is checked daily.
**Suggested Qualifications and Experience**:

- At least a year of retail sales or customer service experience.
- Preference of specialised responsibilities and / or activities
- Professional Qualification Status
- Proven experience in specified areas
**Required Attributes**:

- Takes initiative and is proactive
- Excellent planning and analytical skills
- Resourceful, fast, and efficient and able to work independently
- Result oriented person, meticulous with an eye for details
- Effective time management & prioritization skills
- Good negotiation skills

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