Senior Solution Consultant

5 days ago

Singapore GENESYS CLOUD SERVICES SINGAPORE PTE. LTD. Full time

Opportunity with a Market Leader (10 years in a row Gartner Magic Quadrant) in the Customer Experience (CX) space wanting to bring on experienced Customer Experience Practitioners.

We offer state of the art, Customer Experience / Contact Centre Technology (CX, DX and EX).

We bring Customers to the Cloud (SAAS) and help their Digital Transformation journeys leveraging AI powered cloud-based services.

We help Customers constantly and consistently deliver Innovation to create smart, connected human (assisted with AI Co-pilots) interactions, along the entire Customer Journey.

Following unprecedented growth across Asia (verticals: Banking, Insurance and Telco + others), we are expanding to build and cultivate a world class dynamic team across Asia.

**What You Can Bring to Genesys.**

**The primary responsibilities for this role include (but are not limited to).**
- Ability to work independently, and to interface with internal Teams and external Partners and Customers to seamlessly collect, synthesize and share information.
- Presales Consulting support for business development, demand generation and pipeline growth.
- Presales Solution Value Realization (VSER) / Consultative Selling (Art of the Possible / AOP)
- Focus on bookings
- revenue growth (NNARR) and Cross sell / Upsell Solution engagements.
- Presales Consulting across Contact Centre CX, DX and EX Transformation, AI Routing / Engagement and Workforce Management, Outcome driven performance improvement and business transformation.
- "Trusted Advisor" for Customers leveraging industry knowledge best practices & proven Ops practices. (i.e. CX, Digital and Employee Experience Transformation methodologies)
- Perform Discovery (CX Safari), Analysis and Map a Customer's Compelling need for change and address Customer’s requirement with Genesys Solutions (purpose fit, outcome driven to deliver Business Results)

**You’ve been there and done this**
- 5+ years' experience in selling SaaS solutions focused on business outcomes for enterprise-grade companies; experience in CCaaS / Customer Experience (CX) / Customer Relationship Management (CRM) / Contact Centre Operation / Digital Engagement Platforms are a plus.
- Contact Centre (i.e. Avaya, Cisco, Genesys, NICE, AWS Connect, etc..)
- Customer Experience (i.e. Sprinklr)
- Customer Relationship Management (i.e. SalesForce, ServiceNow, PEGA, MS Dynamics, SAP, Oracle, etc )
- Digital Platforms (i.e. Adobe)
- Cloud Providers (i.e. AWS)
- Network (i.e. Connectivity)
- Deep understanding of Technology concepts related to Cloud, CX and SAAS
- Advance skills in business presentation and value Demos
- Experience in conducting and coordinating Solution Technical and Business Requirements due diligence
- Advance Word, Excel and PowerPoint
- Experience in collecting competitive intelligence and mapping market/industry segments

**Desirable Skills**:

- Responsible (taking ownership) and accountable for successful delivery of Presales Consulting Engagement creating highly satisfied customers.
- Able to Travel across ASIA Region to engage and connect with Different work cultures
- English (Fluent) and Secondary Language (Fluent in any Key Asian Language/s)

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