Technical Support Engineer

1 week ago


Singapore ScienTec Consulting Full time

**Technical Support Engineer
- Network / System (AWS Cloud)**
- **Working hours: 8am-8pm / 8pm-8am (WFH Basis)**:

- **Working location: Tanjong Pagar**:

- **Fix $300 shift allowances AWS and variable bonus will be given**:

- **Entry Level position available; On the Job Training will be provided**

**Responsibilities**:

- Monitor the performance and capacity of various systems and 3rd party network services using a variety of tools.
- Determine the cause of the problem and troubleshoot issues by following the standard operating procedures.
- Carefully track and document all issues and resolutions in detail.
- When problems are too large or complex for quick troubleshooting, he must escalate the issue to management, other IT resources or 3rd party vendors for assistance in reaching a resolution.
- Maintain ongoing communication within the team and externally, to keep all stakeholders aware of relevant, known issues and the steps being taken.

**Job Requirements**:

- At least diploma in computer science, information technology or any related studies
- Knowledge of the working of Domain Name System (DNS)
- Basic Knowledge on Linux Systems
- Knowledge of Web Servers (Apache & NGINX)
- Basic Knowledge on Networking

OR

Elane Yap Theng Yu
- R1989397
ScienTec Consulting Pte Ltd - 11C5781



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