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Demo & Training Product Specialist (Job Req #2025-038)
2 weeks ago
Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.
The Demo & Training Product Specialist is responsible for performing the commissioning and training of Ross products and integrating these into the Broadcast systems at client locations globally. The position requires above average knowledge on Ross products and Solutions. This front-line individual is responsible for managing customer expectations, completing the required documentation, providing end user operational training and ensuring integrity of the training experience. This key individual works closely with our APAC Services and Sales Team to ensure delivery of Ross Superior Customer Experience.
**Who you report to**: Director of Services - APAC
**What the job is all about**:
Demonstrations
- Perform on-site, off-site, online/remote customer demonstrations and tradeshow events
- Responsible for the operational and technical integrity of both the demo and training experience and offer effective solutions for areas of improvement in-house and online
- Set up demo equipment, assist with set-up and prepare/test gear prior to demos
- Provide insights on industry trends and customer feedback to the Sales and Marketing Product Management (MPM) teams
- Maintain above average knowledge base and skill set in the functionality and demonstration of all system features for Ross Solutions
- Develop demonstration techniques, methods and materials for use by other demo staff
Training
- Conduct on-site, off-site and online/remote customer training
- Deliver internal training for Ross staff
- Maintain training equipment and assist with setup, preparation, and testing gear prior to training sessions
- Assist in the development of customer training methods, materials and techniques
- Provide feedback to Product Managers regarding product operation, features, and roadmap
- Participate in the review process for upcoming software feature lists
- Champion customer needs, notably operational features, roll-out, training methods and future feature requirements
Who you are
- Diploma or degree qualification with a minimum of 3 years of training experience required
- Excellent communication and presentation skills
- Relevant experience with production workflows for live events; Knowledge of use of Ross Video products and workflows is a plus
- Knowledge of Virtual Solutions and Broadcast Camera Motion Control Systems will be a plus
- Willingness to learn how to demonstrate and train on Ross products and solutions
- Highly organized and detail-oriented
- Strong problem-solving and troubleshooting abilities
- Ability to work under pressure and adapt to changing environments
- Valid passport and willingness to travel internationally to customer sites and/or major tradeshows and events.
Equity, Diversity & Inclusion
At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.
