
Receptionist
3 days ago
**Location: Ang Mo Kio
**ROLE AND RESPONSIBILITIES**
The Receptionist / Admin Assistant will assist the Facilities Coordinator with receptionist and administrative services to on-site team.
**Major Responsibilities**
Client/Stakeholder Management
- Provide superior customer service to meet on-site client’s expectations
Site Operations Management
- Responsible for handling incoming and outgoing calls including distribution of any messages.
- Receive, inform and guide visitors including co-ordination with Client employees.
- Responsible for management, maintenance and upkeep of the front office/ reception area - clean and presentable at all times
- Provide assistance in general administrative activities and any other duties as assigned by Facilities Management team
- Maintain conference room booking schedules to maximise efficient use of space
- Receive and dispatch couriered items
- Participate as a key team member in responses to emergency situations
- Co-ordinate and assist Client with local office events
- Consolidate information & generate reports, letters, communications & documents as required by management
- Contribute to & upload documents to Jones Lang LaSalle communication tools/systems, e.g Delphi+, NewNET.
- Manage invoices, ensure commitment & payment records are maintained and that payments are received by vendors.
- Manage small purchase items and stock requirements including the co-ordination of goods delivery & payment.
- Other duties as reasonably directed by the Facilities Manager or Senior Account Management
Achieve Key Performance Indicators and Service Level Agreement targets
**CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA**
**Ideal Experience**
- ITE certification in Business Administration/ Commerce/Finance or admin
- 1 to 2 years working experience
**Critical Competencies for Success**
Firm First Mind-set
- Able to cooperate and work well with others to meet targets
- Support the team effectively as and when needed
- Proven ability to commit to flawless execution while complying with firm’s procedures and standards
Client Focus & Relationship Management
- Able to interact with the general client staff & vendors with ease
- Ability to manage conflict and conflicting priorities
- Demonstrates ability to work with vendors to deliver efficient services
- Demonstrates proactive & professional approach to customer service
- Has a customer-oriented attitude
**Other Personal Characteristics**
- Pleasant Disposition
- Sound inter-personal skills /team player with client facing capabilities.
- Self-starter with “Can do” attitude.
- Enthusiasm and willingness to learn/take responsibility
- Good written & oral communication skills
- Well -organised with the ability to co-ordinate, prioritise and manage under pressure
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