Client Services/scheduler

2 days ago

Singapore CAE Inc. Full time

Role and Responsibilities
- To welcome clients in a friendly, highly respectful manner and to be the main point of contact for clients during their training.
- Assist with client check-in processes to ensure collection of appropriate paperwork and issuing of class schedules. Security - Check Clients and Visitors ID's and issue passes.
- Working closely with the other departments (Training, Sales and Scheduling) to assist clients with any issues/ concerns.
- Issue Visa letters and Pre-training package information / confirmation letters to be sent prior to training.
- Ensure that all pre-training requirements are completed by:

- monitoring receipt of pre-requisites;
- TSA approvals, reconciling information from TCAs with client bookings
- Issuing clients with manuals/ laptops and lockers on arrival.
- General reception duties to include - Answering main switchboard, franking post, arranging couriers and to assist with transport and hotel bookings when required.
- Administration of Client Surveys.
- Any other duties as may be required.
- Compile, analyze and interpret data requiring knowledge of departmental policies and procedures.
- To ensure compliance with all regulations and policy.
- Review sales input and develop and implement recommendations for regulatory compliance and client satisfaction.
- Schedule resources to accomplish instructor training, client training, demonstrations, simulator certification and maintenance requirements.
- Identify and coordinate shipment of documentation and/or materials.
- Ensure that all training is entered to GEMINI in a timely manner to maintain schedule integrity.
- Coordinate equal distribution of duties/schedules for instructors.
- Publish instructor schedules.
- Notify instructors and crews of their planned simulator sessions/classes/practical drill and all other relevant duties assigned in a timely manner including any last-minute changes.
- Resolve scheduling and instructor qualification conflicts.
- Insure all events are assigned to appropriate regulations
- Use discretionary judgement to schedule Instructor and devices for maximum productivity and advise Customer Services Manager when limitations are encountered.
- Advise the appropriate personnel/crews of potential delays or cancellations during SIM AOG or any other scheduled training.
- Liaison between internal and external customers for classroom booking request and instructor’s assignment.
- Able and willing to perform the scheduling duties of any schedulers and to ensure planning is done within timeline
- To ensure smooth daily operations of pilot trainings.
- Respond to queries from instructors, crews/customers and other relevant parties.
- Prepare security pass for customers to SIA TC.

Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.

The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.

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