Assistant Cafe Manager

1 week ago


Singapore LEBONHEUR PTE. LTD. Full time

**About the Role**

Our growing company is on the lookout for **Assistant Cafe Manager **who hold a strong passion for food, cooking and the culinary industry. Here are Fleursophy Group, what defines us are our **people **, **food **, and **atmosphere **, as we strive to provide the best dining experience to our customers.

**Job Duties**:

- Familiar the whole floor operation. Able to carry out the role of every floor position. (Host, server, cashier and others)
- Display Leadership to create a motivated working environment for the team.
- Bring the best dining experience to the guests while coordinating daily Front of the House and Back of the House operations.
- Set monthly outlet KPI with the company. Lead and motivate team to achieve said KPI.
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Ensure compliance with sanitation and safety regulations according to government regulations.
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations

**Job requirements**
- At least 4 years in a managerial position in F&B industry
- Motivated (Leadership), result-oriented(result-driven) and a fast learner
- Good organizational and planning abilities
- Excellent interpersonal and communication skills
- Positive attitude with ability to influence and lead
- Computer literate and with excellent interpersonal skills


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